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Kraven Youngs

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Última actividad de Kraven Youngs
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    Kraven Youngs hizo un comentario,

    Disregard, found my answer here: https://support.zendesk.com/hc/en-us/community/posts/203434456-Show-when-help-articles-have-been-updated

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    Kraven Youngs creó una publicación,

    Article Search page in Help Center

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    Is it possible to swap   <span class="search-result-meta-time">{{date created_at}}</span> with the line used on the articles themselves (<div class="article-updated">{{date article.updated_at}}</di...

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    Kraven Youngs hizo un comentario,

    Disregard. I was speaking about a custom field, yes, but the {{current_user.name}} placeholder was affected as well. It seems to have cleared itself up however. Thanks for checking in!

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    Kraven Youngs hizo un comentario,

    Did something just change with the Name ticket field? Instead of filling in the customer name, it's showing the {{ticket.ticket_field_21694146}} text. I've double checked the field id to ensure tha...

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    Kraven Youngs hizo un comentario,

    @Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over...

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    Kraven Youngs hizo un comentario,

    We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.