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Nicky Lilja

  • Actividad total
    146
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Resumen de la actividad

Última actividad de Nicky Lilja
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    Nicky Lilja creó una publicación,

    End-user contribute to (edit) Guide articles

    We would like to be able to allow our end-users to contribute to Guide knowledge articles.  (selected) End-users can:  Edit  Agents/ light agents depending on your setup can: Create Edit  Approv...

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    Nicky Lilja hizo un comentario,

    We are also really looking forward to a gamification feature. It would be a great tool to increase engagement while making the community fun. 

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    Nicky Lilja hizo un comentario,

    Thank you Maggie for the idea, I will try to do something similar then. When it happens :)   

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    Nicky Lilja creó una publicación,

    Follow spam filter - not notifying?

    Hi community.  I want to check if it is only me noticing that I do not always get an email when someone got stuck in the spam filter?  I cannot reproduce it until someone gets stuck in the filter, ...

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    Nicky Lilja hizo un comentario,

    Thank you for posting this idea! , I agree with you, now we have a long list where the user segment to be used 90% of time lowest on the list.  Great to be able to Drag and drop in the list, to re-...

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    Nicky Lilja hizo un comentario,

    Hi Gerard,  I love the Knowledge Capture app and use it to track links and created articles from it. By using Zendesk Explore I can build many different reports.  I really like your idea of not bei...

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    Nicky Lilja hizo un comentario,

    Done :)  For the next users reading this, if you also agree you can vote here @mention someone even if this user has not yet commented or posted anything  

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    Nicky Lilja creó una publicación,

    @mention someone even if this user has not yet commented or posted anything

    Hi, I am a frequent user of the @mention feature, as I use it to engage our community users and bring them into discussions.  However, this feature would be even more useful and valuable if it was ...

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    Nicky Lilja hizo un comentario,

    I agree with Nicole, and here is some info on how we do it. Hope it can help.  We use the spam filter as content moderation, meaning that it´s only some of our content that gets caught in the filte...

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    Nicky Lilja hizo un comentario,

    This article answered my question, as I was trying to @mention someone but could not get the user to appear.  I think it would be good if you can @mention someone even if this user have not yet com...