Pedro Rodrigues

1. Support
2. ...
3. Tickets
4. Enabling and disabling private ticket creation

Hey, James! That's correct. I had to speed up this process, so no time for a proper integration (that would be the ideal solution), so I was just wondering if there was any triggerable action to se...

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• Pedro Rodrigues
• Creación 18 de septiembre de 2017 11:17
• 0 votos

1. Support
2. ...
3. Tickets
4. Enabling and disabling private ticket creation

@NicoleHi! Thanks for that suggestion, it did cross my mind, but it would cause too much disruption in the entire crew's habits... sigh. @JamesNeither Zapier nor custom made. I had to hurry with th...

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• Pedro Rodrigues
• Creación 15 de septiembre de 2017 08:13
• 0 votos

1. Support
2. ...
3. Tickets
4. Enabling and disabling private ticket creation

Hi, everyone! Is there any way to set the 1st comment as private via a triggered action? I've got this Google Sheet sending row data to create tickets for agents, and the 1st comment is the case da...

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• Pedro Rodrigues
• Creación 14 de septiembre de 2017 12:36
• 0 votos

1. Guide
2. ...
3. Help Center customization
4. Last updated date discrepancies in Help Center articles

+1 what Brad said

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• Pedro Rodrigues
• Creación 11 de abril de 2017 08:18
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Creating views to manage ticket workflow

The new Zendesk shows me two pages with active Views, and I was about to reordering them when I find out that I can only do so per page. Exemplifying: I can't to bring the last view (bottom of 2nd ...

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• Pedro Rodrigues
• Creación 22 de noviembre de 2016 18:40
• 0 votos

1. Comunidad
2. Guide Q&A
3. Use Google Tag Manager to track events and clicks on links

+1

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• Pedro Rodrigues
• Creación 13 de octubre de 2016 12:19
• 0 votos