Terry Knox
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Actividad reciente de Terry Knox-
This is must have functionality for reporting! Surely setting agent KPIs around SLA adherence is pretty basic stuff?
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@All: At the recommendation of our account manager, I've added a Guide feature request. Feel free to chip in: https://support.zendesk.com/hc/en-us/community/posts/360029781293-Improvements-to-Rapid...
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This is a really weak response to the concerns being raised by people in this thread. As it stands, the Rapid Resolve functionality is severely flawed: Agents can solve tickets by clicking on the...
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We also don't seem to have interactions showing.
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^^^THIS^^^ We have thousands of Light Agents, so the People listing is basically useless.
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What Craig Willis said! It would be awesome to be able to exclude specific articles.
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We're in the same boat as Daniela - is there any planned reporting/functionality to deal with reopens, or do we just need to account for these situations in our own processes and reporting?
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^This
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Hi Jessie, It was the latter, but it seems to have resolved itself now. Am now able to select it as a column and group by it in Views. Thanks anyway.
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Satisfaction Reason is showing as a column option in our View builder, but when I select it, it doesn't work. Is this a known thing, or should we be raising a support ticket?