Terry Knox
-
Actividad total261
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen2 usuarios
-
Votos109
-
Suscripciones106
Comentarios
Actividad reciente de Terry Knox-
Pretty sure I've sorted this out now - just removed all carriage returns and spaces in the Liquid Markup and it seems to work.
-
Love this, but getting unwanted carriage returns at the beginning and end of messages when used in a Macro. Anyone have any idea what I may be missing?
-
Just to say that I do exactly what Colin suggests to and it works fairly well. It is a pain in the bum though.
-
Really disappointed to see I can't define SLA policies based on an "empty value" for Organization - especially given you can do so for Triggers, Automations, Views and Insights metrics. :( Does th...
-
@Justin - that's super useful information! Thanks.
-
Thanks Erin - we do indeed have agent forwarding on.
-
Something I'd like to check - if a ticket is created by a Light Agent forwarding a customer email, will that affect the "first reply time" SLA? Ideally, stuff forwarded by Light Agents wouldn't cou...
-
Ooh! Another useful Zendesk labs app! Will take a look - thank you.
-
@Heather: What you're after is on the horizon, apparently: https://support.zendesk.com/hc/en-us/community/posts/203430856-Views-Make-available-for-multiple-Groups
-
Yup! +1 here. We have specific types of ticket where I'd love to send a satisfaction survey every 10 or so tickets, but sending for every single one is too much for some customers. Using tags is on...