Terry Knox
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Actividad reciente de Terry Knox-
Hi Jared, If I understand what you're saying correctly, you can automatically set specific forms for specific groups using a Trigger. We have a number of different groups using our Zendesk and at...
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Would love this, and it should cover macros too! At the moment, we're having to add all users to extra "combo" groups so that the views etc. that apply to several groups can be seen by the right p...
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As a user of both, I think that the Zendesk Conditional Fields App is easier to use, but the CloudSET solution also includes dependent value fields functionality, which makes reporting easier and p...
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+1
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The ability to limit which forms are available depending on customer-base is a must for us if we're going to get the most out of the new ticket forms feature. I'd rather see it limited by tags than...
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It gets nary a glance from us, before we skip straight to the Views page. It'd be really nice if we could customise this.
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Huge +1 from us. We've been using the workaround that Graham suggests, but it's a huge pain for the custom fields with lots of possible choices. Would really like to see this functionality added.
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Huge +1 from us! We have a number of views that search for certain key terms ("Complaint" for example) and it's not uncommon for a customer to put that term in the subject line, but not in the body...
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If this feature ever surfaces, it would be really great to also be able to clear down the cc: field with a trigger/automation too - we often need to essentially forward a message on to another depa...
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Would definitely be useful for us too.