Terry Knox
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Actividad reciente de Terry Knox-
Hooray! +1000 Zendesk points to Hilary! Thanks very much to both of you!
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I'm sure I'm being dumb, but that's replacing the ticket count with the numbers 1-20. Do I need to add another metric to change to this? I'd like to keep the ticket count too.
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Another +1 for the Problem Subject here - it would make this a MUCH more useful recipe.
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Thanks Volkan Akdugan. I'm sure there are lots of customers like us, who would like to see this work with alternative telephony providers too. Will keep an eye open.
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Am I right in assuming that this won't work with Talk:Partner Edition and, if so, are there plans for it to be developed for customers using Partner Edition too?
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Definite upvote from here too. I just found out we can't print them as a result of a customer raising a Subject Access Request (GDPR legislation thing) and will now have to either ask the last pers...
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I'd like to be involved in the EAP please.
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We're currently revisiting retention periods for GDPR reasons and I'm absolutely staggered that this isn't already a thing. Surely customisable options to delete tickets or ticket data over X time ...
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It's particularly galling to see this request still languishing in the doldrums, given that the plan for the much-vaunted and long-awaited "live" dashboard (showing Support, Chat and Talk data in o...
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It has blown my mind that this is a thing. I keep trying to move to Explore from GoodData, but then I hit stuff like this :(