Terry Knox
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Votos de actividad por Terry Knox-
Just a quick note to shove my weight behind a few of the requests here. We'd love to use this feature, but... The ability to choose which views are Play and which ones aren't would be important. ...
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This is a really weak response to the concerns being raised by people in this thread. As it stands, the Rapid Resolve functionality is severely flawed: Agents can solve tickets by clicking on the...
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It has blown my mind that this is a thing. I keep trying to move to Explore from GoodData, but then I hit stuff like this :(
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Yup! +1 here. We have specific types of ticket where I'd love to send a satisfaction survey every 10 or so tickets, but sending for every single one is too much for some customers. Using tags is on...
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This is must have functionality for reporting! Surely setting agent KPIs around SLA adherence is pretty basic stuff?
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We also don't seem to have interactions showing.
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Huge +1 from us! We have a number of views that search for certain key terms ("Complaint" for example) and it's not uncommon for a customer to put that term in the subject line, but not in the body...
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+1
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We're currently revisiting retention periods for GDPR reasons and I'm absolutely staggered that this isn't already a thing. Surely customisable options to delete tickets or ticket data over X time ...
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^^^THIS^^^ We have thousands of Light Agents, so the People listing is basically useless.