Terry Knox
-
Actividad total258
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen2 usuarios
-
Votos110
-
Suscripciones108
Comentarios
Votos de actividad por Terry Knox-
Just a quick note to shove my weight behind a few of the requests here. We'd love to use this feature, but... The ability to choose which views are Play and which ones aren't would be important. ...
-
This is a really weak response to the concerns being raised by people in this thread. As it stands, the Rapid Resolve functionality is severely flawed: Agents can solve tickets by clicking on the...
-
It has blown my mind that this is a thing. I keep trying to move to Explore from GoodData, but then I hit stuff like this :(
-
This is must have functionality for reporting! Surely setting agent KPIs around SLA adherence is pretty basic stuff?
-
Yup! +1 here. We have specific types of ticket where I'd love to send a satisfaction survey every 10 or so tickets, but sending for every single one is too much for some customers. Using tags is on...
-
Huge +1 from us! We have a number of views that search for certain key terms ("Complaint" for example) and it's not uncommon for a customer to put that term in the subject line, but not in the body...
-
We also don't seem to have interactions showing.
-
+1
-
We're currently revisiting retention periods for GDPR reasons and I'm absolutely staggered that this isn't already a thing. Surely customisable options to delete tickets or ticket data over X time ...
-
^^^THIS^^^ We have thousands of Light Agents, so the People listing is basically useless.