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Terry Knox

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  • Show "ranking" numbers in table?

    Respondida

    Hello,  I have a number of table reports which show things like "the Top 20 busiest days of all time" or "the Top 10 most tickets solved by a single agent in a single day". What I want to know is; ...

  • Improvements to Rapid Resolve

    Rapid Resolve (see here if you don't know what this is) is currently not as useful as it could be. I think that the following changes would make it a more useful tool:  The Rapid Resolve "did this...

  • Show organization in the visitor list and chat window

    Respondida

    Given that Zendesk chat is pulling some customer data from a customer's Zendesk record, could it pull a little more?  We'd find it super useful if a customer's organization name (if they have one) ...