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Gal Zohar

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    Gal Zohar hizo un comentario,

    Ramin Shokrizadeh Many developers will test on 'localhost' first. It just took us 2 days of frustration to find this post, switch to '127.0.0.1' and it worked immediately. First - thanks for the an...

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    Gal Zohar hizo un comentario,

    Hi Ramin Shokrizadeh   We have been using the web widget for a while for Help Center and Contact Form. We are now working on adding Chat, and we are using the contactOptions, to allow the user to c...

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    Gal Zohar hizo un comentario,

    Hi Shera, What this seems to give me is not the custom fields of the ticket organization, but those of the default organization of the requester. So if requested X has two organizations, A and B, a...

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    Gal Zohar hizo un comentario,

    A question about Organization Custom Fields In Explore, it seems we can only report on the org custom fields of the requester organization, but can't report on the custom fields of the ticket organ...

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    Gal Zohar hizo un comentario,

    @Patrick - that's good to hear. This is a very big deal for us right now. Do you know if any future improvement will also prevent problems with using tags for Custom Attributes?  Right now, includi...

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    Gal Zohar hizo un comentario,

    Thanks Jessie,   That worked, I think. Now I am seeing another thing - is there a way to tell a KPI chart that "more is bad, less is good"? When it comes to % SLA Breached, having an increase of 5%...

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    Gal Zohar hizo un comentario,

    Agree. BTW - when you clone from the queries list (the three dots menu on the right end of the query row), you do get that "copy of", so that's what I always do. Only when cloning from the "Save" b...

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    Gal Zohar hizo un comentario,

    Agree - generally, the queries list could really use some additional columns: Dashboard it's used in Created by (user), created on (date) Maybe some folder structure? A similar thing is happening...

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    Gal Zohar hizo un comentario,

    Yes - that would be a huge enabler for us to fully move to Explore reporting. The main use case in our case is allowing Sr. management to view the dashboards and follow up on KPIs. Thanks

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    Gal Zohar creó una publicación,

    Defining Account Level Thousands Separator and other general formatting

    The Explore default for the thousands separator is a space, which is not commonly used.  I understand how this was chosen, but for a US company it makes no sense, which means that this needs to be ...