Kenshoo Inc.

1. Comunidad
2. Chat Q&A
3. Can I reconnect to chat session after page reload?

Ramin Shokrizadeh Many developers will test on 'localhost' first. It just took us 2 days of frustration to find this post, switch to '127.0.0.1' and it worked immediately. First - thanks for the an...

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• Kenshoo Inc.
• Creación 24 de octubre de 2019 19:43
• 0 votos

1. Comunidad
2. Zendesk Web Widget - Integrated Chat Experience
3. New feature: Pop-out the widget to its own window

Hi Ramin Shokrizadeh   We have been using the web widget for a while for Help Center and Contact Form. We are now working on adding Chat, and we are using the contactOptions, to allow the user to c...

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• Kenshoo Inc.
• Creación 23 de octubre de 2019 20:51
• 0 votos

1. Explore
2. ...
3. Building queries
4. Reporting with custom fields

Hi Shera, What this seems to give me is not the custom fields of the ticket organization, but those of the default organization of the requester. So if requested X has two organizations, A and B, a...

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• Kenshoo Inc.
• Creación 22 de agosto de 2019 03:57
• 0 votos

1. Explore
2. ...
3. Building queries
4. Reporting with custom fields

A question about Organization Custom Fields In Explore, it seems we can only report on the org custom fields of the requester organization, but can't report on the custom fields of the ticket organ...

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• Kenshoo Inc.
• Creación 12 de agosto de 2019 22:58
• 0 votos

1. Comunidad
2. Explore Q&A
3. Reporting on tags in Explore

@Patrick - that's good to hear. This is a very big deal for us right now. Do you know if any future improvement will also prevent problems with using tags for Custom Attributes?  Right now, includi...

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• Kenshoo Inc.
• Creación 24 de enero de 2019 23:06
• 1 voto

1. Explore
2. ...
3. Customizing queries
4. Chart types for comparing metrics

Thanks Jessie,   That worked, I think. Now I am seeing another thing - is there a way to tell a KPI chart that "more is bad, less is good"? When it comes to % SLA Breached, having an increase of 5%...

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• Kenshoo Inc.
• Creación 11 de enero de 2019 02:02
• 0 votos

1. Comunidad
2. Feedback on Explore
3. Designating cloned queries

Agree. BTW - when you clone from the queries list (the three dots menu on the right end of the query row), you do get that "copy of", so that's what I always do. Only when cloning from the "Save" b...

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• Kenshoo Inc.
• Creación 10 de enero de 2019 23:50
• 1 voto

1. Comunidad
2. Feedback on Explore
3. Organizing Queries

Agree - generally, the queries list could really use some additional columns: Dashboard it's used in Created by (user), created on (date) Maybe some folder structure? A similar thing is happening...

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• Kenshoo Inc.
• Creación 10 de enero de 2019 23:47
• 3 votos

1. Comunidad
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

Yes - that would be a huge enabler for us to fully move to Explore reporting. The main use case in our case is allowing Sr. management to view the dashboards and follow up on KPIs. Thanks

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• Kenshoo Inc.
• Creación 9 de enero de 2019 17:45
• 0 votos