John Doe

1. Comunidad
2. Feedback on Guide
3. Add Submit A Request for Agents

Thank you Benjamin ! This is great news.

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• John Doe
• Creación 10 de octubre de 2018 05:27
• 0 votos

1. Guide
2. ...
3. Working with Answer Bot
4. Creating and managing triggers for Answer Bot

Hi I am wondering what would be a good percentage of article count to put into our triggers ? {% if answer_bot.article_count > 0 %} As we are currently getting a lot of irrelevant articles Can we ...

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• John Doe
• Creación 20 de septiembre de 2018 09:46
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Add Submit A Request for Agents

Any new updates on this one ? Our agents used to be able to submit requests by adding "preview_as_role=end_user" to the URL but after upgrading our theme this feature seems to be broken. Having no ...

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• John Doe
• Creación 6 de agosto de 2018 12:30
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Zendesk Support search reference

Hi, The : operator can be used when searching for something that equals a value.What is the operator for NOT EQUAL ?

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• John Doe
• Creación 6 de febrero de 2018 08:16
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Add Submit A Request for Agents

One up for our company as well. We really need this for testing purposes as well as allowing all of our staff to log different types of request.

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• John Doe
• Creación 31 de enero de 2018 07:40
• 0 votos