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Randy Nieukirk

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Última actividad de Randy Nieukirk
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    Randy Nieukirk creó una publicación,

    Create 2 tickets from 1 email?

    I have 2 emails setup in Zendesk, for 2 different Zendesk Groups: itsupport@test.com navsupport@test.co Our support email address, itsupport@test.com - emails to this email address auto route to ...

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    Randy Nieukirk hizo un comentario,

    If I wanted to create these custom metrics in Zendesk Explore for a query, which Data Set would I use fo rthe query? Tickets Ticket Updates Backlog history Thanks.  

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    Randy Nieukirk hizo un comentario,

    Added the request to have the option to delete all cloned queries when you delete a cloned Dashboard. Please go vote for my request:https://support.zendesk.com/hc/en-us/community/posts/360039277834...

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    Randy Nieukirk creó una publicación,

    Option to Delete queries attached to cloned Dashboards

    When you clone a dashboard (for testing), it would be great if you had the option to delete all queries tied to that dashboard when you remove the Dashboard. Explore obviously keeps track of the qu...

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    Randy Nieukirk hizo un comentario,

    Yes, Rob.  I like that idea, make it an option for each Dashboard you clone.  

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    Randy Nieukirk hizo un comentario,

    When you clone a dashboard (for testing), it would be great if all queries tied to that dashboard were removed when you remove the Dashboard. Explore obviously keeps track of the queries assigned t...

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    Randy Nieukirk hizo un comentario,

    I have a Dashboard that I have shared with my team and they are unable to choose the Drillthrough on the queries that I enabled Drillthrough on.  They each have Viewer access to the Dashboard, but ...

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    Randy Nieukirk hizo un comentario,

    Almost a year later and we cannot delete multiple queries? We do the same thing, clone default Dashboard and edit it down to the requested metrics. This would be greatly appreciated! I’m sick of de...

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    Randy Nieukirk hizo un comentario,

    Sure, I posted here as well in case someone Googles the same request, then its available publicly.  

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    Randy Nieukirk hizo un comentario,

    I have cloned the built in Zendesk Support Dashboard. Removed all the tabs on the cloned dashboard, except Assignee Activity. I then removed all the filters, except Time, Ticket Group and Assignee ...