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David Andrews

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Última actividad de David Andrews
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    David Andrews hizo un comentario,

    Uou may want to try Read Receipts for Zendesk as a workaround as it will track email opens and you can take action based on unopened emails. It takes less than 30 seconds to install and activate. Y...

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    David Andrews hizo un comentario,

    McCabe Tonna We do not require an open IP you just need to whitelist these AWS Ip Addresses.

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    David Andrews hizo un comentario,

    @Andrew & @Nicole, The updated URL is: 100% Free: https://www.zendesk.com/apps/support/read-receipts-for-zendesk/  Pro: https://www.zendesk.com/apps/support/read-receipts-for-zendesk-pro/   We serv...

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    David Andrews hizo un comentario,

    Hi Benjamin, Answers below: 1. We allow you to tag unread tickets so you can create views & automations. We are in the process of launching additional new reporting features and are always open to ...

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    David Andrews hizo un comentario,

    Brian, Avi created that feature. It is a $5 one-time fee. You can get the app here https://www.zendesk.com/apps/support/carbon-copier/ If you would also like to generate read receipts when your cus...

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    David Andrews hizo un comentario,

    My Read Receipts for Zendesk already offers a proven read receipt solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are lau...

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    David Andrews hizo un comentario,

    We already created this functionality with My Read Receipts for Zendesk. We currently service over 1,000 companies, 125k,000 agents, and over 5mm pixels per day (last time I checked) with single di...

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    David Andrews hizo un comentario,

    My Read Receipts offers a proven read receipts solution. We currently process over 5 million pixels per day with single digit (in seconds) response times without fail. We are launching email verifi...

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    David Andrews hizo un comentario,

    Hi Scott, When you install the app you have the option to enable role restrictions by agent or group. If you have those 2 agents in a specific group you can restrict access to that specific group. ...