Gail L
- Actividad total 239
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Resumen de la actividad
Última actividad de Gail L-
Gail L hizo un comentario,
Hi David, It looks like the Google Sheets app mentioned in the thread has since been removed from the marketplace. I do see at least one Zapier integration coming up in general searches (outside th...
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Gail L hizo un comentario,
Hi Karuppiah, Currently no one has a built a Sharepoint importer for Zendesk.
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Gail L hizo un comentario,
Hi Dilip, Have you tried clearing your browser cache and cookies? Sometimes that fixes issues like this. Are you seeing an error message when you try to save the change? If so, what does it say?
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Gail L hizo un comentario,
Hi Oleg, Tags are not dynamic the way placeholders are so you won't be able to use the placeholder to auto-fill an agents name as a tag. Depending on how many agents you have it would be possible t...
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Gail L hizo un comentario,
Hi Gavin, I talked to our team about this and there are going to be different factors at play depending on the individual tickets. In this case we'd recommend sending specific examples to our suppo...
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Gail L hizo un comentario,
Hi Edzi, If your goal is to make sure that agents on your team get notified about new posts made to your community then the best option is going to be to moderate your content. If all comments are ...
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Gail L hizo un comentario,
Hi Dennis, The subject of the ticket will be factored into content cues, so if you're trying to get a better sense of the topics of tickets that came in over chat you may want to have agents rename...
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Gail L hizo un comentario,
HI Abed, That post you linked to was archived after product reviewed it, there are not currently changes on the roadmap related to this feature. Your best option for having your team see those tick...
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Gail L hizo un comentario,
Hi Scott, The default trigger that sends out notifications to customers in Zendesk is called Notify requester and CCs of comment update and if you update it to exclude tickets that are solved then ...
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Gail L hizo un comentario,
Hi Jonathan, When users have multiple phone numbers one will be assigned as the primary number (usually the one added first), that's always the one that would be used for an SMS notification, the p...