Gail L
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Última actividad de Gail L-
Gail L creó un artículo,
¿Por qué los visitantes no pueden enviar un ticket desde el Web Widget si Chat está conectado?
Pregunta ¿Cómo se da a los visitantes la opción de chatear o enviar un ticket cuando mi chat está conectado? ¿Cómo puede el widget web mostrar la opción de chat o el formulario de contacto cuando C...
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Gail L hizo un comentario,
Hi Bakk, What do you see in the ticket events when the user replies? Can you provide a screenshot? To view ticket events, open a ticket and click Conversations under the active comment area, then s...
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Gail L hizo un comentario,
Hi Jimmy, Just dropping a link to the discussion we had about this in another thread in case anyone else has the same question down the road.
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Gail L hizo un comentario,
Hi Sófús, A chat admin can update Display Name of an agent from the Chat Dashboard (this setting is not in the People section in Support). If you login to Chat and go to Settings> Agents you can se...
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Gail L hizo un comentario,
Hi Selena, Requester isn't one of the fields can be bulk updated, so if you're going to change that it will need to be one by one (which could definitely be tedious with a lot tickets). An alterna...
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Gail L hizo un comentario,
Hi Aiden, If you're looking to edit the options in the field called Ticket Type in that screenshot, click on the Ticket Fields section right above the Ticket Form option and select "edit" for that ...
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Gail L hizo un comentario,
Hi Denis, If the comment needs review before sending to the customer I'd recommend having it submitted as private, not public. Then assuming it's approved the agent can resubmit it as public commen...
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Gail L hizo un comentario,
Hi Phil, I haven't run into the particular flag you're describing before, which is why I'd love to see a screenshot of an example to so that I can dig into it further and try to get you a more comp...
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Gail L hizo un comentario,
Hi Jean-Baptiste, This configuration won't do this, although it might be possible to design custom scripts that would accomplish it alongside the JWT SSO. Microsoft also does have an Azure integr...
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Gail L hizo un comentario,
Hi Denis, There are a couple of ways you could tackle setting up this kind of workflow. We have an example of a type of approval workflow that you could adapt using groups and macros in our article...