Max McCal
- Actividad total 573
- Última actividad
- Miembro desde
- Siguiendo 0 usuarios
- Lo siguen 12 usuarios
- Votos 5
- Suscripciones 421
Resumen de la actividad
Última actividad de Max McCal-
Max McCal hizo un comentario,
Hey, all - We're investigating this bug at the moment and will provide updates as soon as we can. No decisions made yet today, but I wanted to post again so you'd know we're looking.
-
Max McCal hizo un comentario,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
-
Max McCal hizo un comentario,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
-
Max McCal hizo un comentario,
Comentario oficial Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.
-
Max McCal hizo un comentario,
Ed McGough - I added a line about the Tickets API. Open to feedback on how to clarify. My note about /tickets links to the same article you did.
-
Max McCal hizo un comentario,
Adam Reid - The create many endpoint is included with /tickets (i.e. POST /api/v2/tickets/create_many.json) and is therefor not affected by this change. As to the part of the message you called ou...
-
Max McCal hizo un comentario,
Carolina Speroni - Yes, the placeholder should always be affected.
-
Max McCal hizo un comentario,
Josh H In the described circumstance, using these placeholders will not be possible. In all other circumstances, it will work exactly as it always has.
-
Max McCal hizo un comentario,
Hey, all - I'm a product manager at Zendesk working on permissions, and some of this is really interesting to us. If you'd be willing to jump on a call and discuss your needs, I'd love to speak to ...
-
Max McCal hizo un comentario,
Ryan H The first reply or the first comment? This only affects the first comment, and only if it's made by an end user and only if the email notification is sent to an end user.