Max McCal
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Última actividad de Max McCal-
Max McCal hizo un comentario,
Hi, Steven - Regarding the original question I just wanted to confirm this is an error in the text. We've opened an issue to fix it.
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Max McCal hizo un comentario,
Thanks, Stephen. I think we definitely need to improve the granularity of our agent permissions -- in fact it's something we're thinking about now. These default permissions that cannot be altered ...
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Max McCal hizo un comentario,
Hey, Stephen - Allow me to offer some answers here. SSO bypass. I can understand your concern here. In actuality, nothing has changed as far as the behavior goes. there are no new ways to set up yo...
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Max McCal hizo un comentario,
Hey, all - We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...
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Max McCal hizo un comentario,
Hey, all - As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...
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Max McCal hizo un comentario,
Hey, all - This is something we'd support in general, but it isn't something we've had any specific planning around. For now, we don't have any estimates.
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Max McCal hizo un comentario,
Hi, all - Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...
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Max McCal hizo un comentario,
@Christoph - The options for authentication will not change. This means you can set up JWT, SAML, Google, or Microsoft authentication for agents, and any of those plus Twitter and Facebook authenti...
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Max McCal creó un artículo,
Recursos para prevenir el spam
version="1.0" encoding="UTF-8"?El artículo Controlar tickets de spam con CAPTCHA muestra dónde se activa CAPTCHA. Si desea información sobre cómo proteger su cuenta y cómo manej...
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Max McCal hizo un comentario,
@Bmosk - I've removed it. I'm not sure what that was in reference too. It was related to some technical fix, which isn't affecting anything in the agent UI.