Max McCal
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Última actividad de Max McCal-
Max McCal hizo un comentario,
Hi, Peider - Since the time of the last update here we have assigned one of our development teams to this issue. At present we are finalizing technical decisions and implementing a solution for vi...
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Max McCal hizo un comentario,
Hey, Lila - My apologies for the lack of response, I apparently was unsubscribed from this thread! Our long term goal is to create a granular system for permissions application like you're discuss...
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Max McCal hizo un comentario,
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
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Max McCal creó un artículo,
Anunciamos roles de agente personalizados mejorados
Anunciado Disponible 8 de diciembre de 2020 8 - 9 de diciembre de 2020 ¿Qué ha cambiado? A partir del 7 de diciembre de 2020, Zendesk ha mejorado la función de roles de agente personalizado...
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Max McCal creó un artículo,
Interfaz de usuario actualizada para la administración de roles personalizados
Anuncio Implementación 26 de octubre de 2020 26 de octubre de 2020 a 9 de noviembre de 2020 A partir de hoy (26 de octubre de 2020) es posible que vea mejoras en la interfaz de la ...
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Max McCal hizo un comentario,
Comentario oficial I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
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Max McCal hizo un comentario,
Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
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Max McCal hizo un comentario,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
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Max McCal hizo un comentario,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
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Max McCal hizo un comentario,
Comentario oficial Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.