Brad Harris

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Looks like this feature is being planned, but unfortunately it's for Guide Enterprise customers only.  Can't describe how disappointing that is...

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• Brad Harris
• Creación 21 de mayo de 2020 16:51
• 2 votos

1. Comunidad
2. Feedback on Support
3. Add ability to have hyperlinks in the ticket form

Any update on this request?

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• Brad Harris
• Creación 21 de mayo de 2020 16:50
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Nicole S. Any update...?

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• Brad Harris
• Creación 13 de diciembre de 2019 22:23
• 0 votos

1. Comunidad
2. Feedback on Support
3. Add ability to have hyperlinks in the ticket form

Nicole S. Is there any sort of update on this that you're aware of?

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• Brad Harris
• Creación 13 de noviembre de 2019 22:46
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

According to the What's New webinar from this morning, this feature will be called "Help Center Unified Search" and they confirmed that it will be available for all plans, not just Enterprise!

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• Brad Harris
• Creación 12 de septiembre de 2019 17:20
• 1 voto

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

That's very disappointing to hear... We are Support Enterprise customers and a feature afforded to us is up-to 5 Brands. It would seem to me that being able to better organize content between brand...

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• Brad Harris
• Creación 29 de julio de 2019 15:51
• 3 votos

1. Comunidad
2. Feedback on Chat
3. Surveying your customers

Any updates on the potential to open this up natively in ZDC?

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• Brad Harris
• Creación 26 de julio de 2019 16:42
• 0 votos

1. Comunidad
2. Chat Q&A
3. Pre-Chat Form - More Effnicent Mensage

Is this still planned?

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• Brad Harris
• Creación 28 de junio de 2019 18:56
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Proactive Greeting with Pre Chat Form

It would work best for us if there was a Trigger condition like "Visitor engaged widget - yes/no". This way we could still use the proactive trigger but not let it interrupt the customer if they en...

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• Brad Harris
• Creación 28 de junio de 2019 18:55
• 2 votos

1. Comunidad
2. Feedback on Support
3. New Feature Request: conditional fields app add multi-selection

Curious if there has been any progress on including multi-select fields in the Conditional Fields?

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• Brad Harris
• Creación 4 de junio de 2019 18:23
• 1 voto