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Ryan W

Zendesk team member
  • Actividad total
    454
  • Última actividad
  • Miembro desde
  • Siguiendo
    1 usuario
  • Lo siguen
    1 usuario
  • Votos
    268
  • Suscripciones
    91

Resumen de la actividad

Última actividad de Ryan W
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    Ryan W hizo un comentario,

    Comentario oficial

    Hey Jason Fordham, Thanks for reaching out and Apologies for your issues. We routinely check for these alerts and clear them as quickly as we can when they arrive, but Google Safe Browsing blocks t...

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    Ryan W hizo un comentario,

    Comentario oficial

    There is now an article on this particular question, named Can I verify my subdomain to be used in Google Search Console?This should provide a straight forward option on being able to use your acco...

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    Ryan W hizo un comentario,

    Hey Martin E. Koch and Peter Hochstrasser,Apologies for the vague name. I deal with a lot of the "unfriendly" sides of things, and have ran into some less than optimal situations before, so I reduc...

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    Ryan W hizo un comentario,

    Comentario oficial

    We've recently made the change that adding a modifier to your blacklist will extend it to work regardless of channel.For suspension, you could do the following:suspend:spammy_domain.com or reject:s...

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    Ryan W hizo un comentario,

    Hey Martin E. Koch,Were you able to make the changes found in Combating spam via webservice ? Taking these steps will remove incentive for spammers to target you. If you continue to have spam issue...

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    Ryan W hizo un comentario,

    Hey Pilar Sterne and Taz Man --Your outbound emails are unaffected -- Agent created tickets and Comment updates remain the same. The change you speak of only effects the notification an end-user ge...

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    Ryan W hizo un comentario,

    Hey Heather Cook,We have various protections that protect customers from DDOS attacks, you can read more about it under "DDOS mitigation" HERE. If you're concerned over being spammed (which is sepa...

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    Ryan W hizo un comentario,

    Hey Jonathan L -- I apologize for not reaching out on that ticket - Could you doublecheck to ensure you've edited the right triggers? This has shown very effective on other accounts which have done...

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    Ryan W hizo un comentario,

    Hey Donato Dileo , Changing the  ticket creation trigger so it cannot be used as an Open mail relay does indeed prevent your email and account from being used as a conduit for spam. The spammers wh...

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    Ryan W hizo un comentario,

    Hey Jonathan MarchWhile it is through API, it is through the Requests Endpoint, which does allow anonymous requests (https://developer.zendesk.com/rest_api/docs/support/requests#create-request)Pres...