Jacob Mattison
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Última actividad de Jacob Mattison-
Jacob Mattison hizo un comentario,
HI, Sagi. Thanks for the suggestion, but if I'm understanding what this does, I'm not sure it would help us. Our need is for end users to be able to CC other people, who may be different on every t...
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Jacob Mattison creó una publicación,
Allow email addresses to be CC'd that are not users
We only want users of our application to be able to submit tickets, so we have turned off the "anyone can submit tickets option" and we create user accounts for users and log them in through our ap...
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Jacob Mattison hizo un comentario,
Emerson -- not speaking for Zendesk, of course, but while it would be preferable for the JWT to be in a header, the risk is substantially mitigated by the presence of the timestamp. Zendesk only al...
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Jacob Mattison hizo un comentario,
We would love to see this. Like others above, we don't allow creation of tickets via email, and since our tickets are asking for help with a software program, pasted screenshots would be extremely ...
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Jacob Mattison hizo un comentario,
I agree -- we'd like to see the articles in the triggered email, so that our users get a second crack at using them, and so they have a permanent link.
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Jacob Mattison creó una publicación,
Include Answer Bot suggestions in email for requests from web form
At present, if the web form presents Answer Bot suggestions, those suggestions are not included in any triggered emails, even if those email triggers are set to use Answer Bot and include the place...
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Jacob Mattison hizo un comentario,
Again, yes, exactly. Someone being CC'd only means that they want to follow the ticket, but doesn't tell me what their role on the ticket was (and they may not have any). I want to be able to repor...
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Jacob Mattison hizo un comentario,
Ooh -- I support Ohad Almog's question. I actually added a field in which I manually added all of our agents as possible choices. Whenever we hire someone or someone leaves, I have to change the li...
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Jacob Mattison hizo un comentario,
Thanks, Jennifer, that's good to know. I thought I had seen examples where the actual ID changed at publication, but I guess not. I do like the way that, when you've published an article and you vi...
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Jacob Mattison hizo un comentario,
Question: I'm creating a set of articles that will link to each other. Is there a best practice for creating those links before the article is published? My preference would be to publish the artic...