Jacob Mattison
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Última actividad de Jacob Mattison-
Jacob Mattison hizo un comentario,
Again, yes, exactly. Someone being CC'd only means that they want to follow the ticket, but doesn't tell me what their role on the ticket was (and they may not have any). I want to be able to repor...
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Jacob Mattison hizo un comentario,
Ooh -- I support Ohad Almog's question. I actually added a field in which I manually added all of our agents as possible choices. Whenever we hire someone or someone leaves, I have to change the li...
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Jacob Mattison hizo un comentario,
Thanks, Jennifer, that's good to know. I thought I had seen examples where the actual ID changed at publication, but I guess not. I do like the way that, when you've published an article and you vi...
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Jacob Mattison hizo un comentario,
Question: I'm creating a set of articles that will link to each other. Is there a best practice for creating those links before the article is published? My preference would be to publish the artic...
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Jacob Mattison hizo un comentario,
Gourav, you've got the right approach with this last one but it seems clear that you have typos or other syntax errors. This latest example has an extra quote after the square brace, and some extra...
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Jacob Mattison hizo un comentario,
Since the JSON text is enclosed in single quotes, you should not need to escape any double quotes. Just quote the items normally.
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Jacob Mattison hizo un comentario,
Gourav -- the contents of custom_field_options should be an array of objects -- so the outer brackets should be square, not curly.
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Jacob Mattison hizo un comentario,
Thanks for the response, Eugene. We're on the Professional plan, but our agents need to see all tickets, so this isn't going to work for us. But I appreciate it.
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Jacob Mattison hizo un comentario,
Is it possible to hide the leaderboard, or the whole reporting tab, for non-admin agents?
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Jacob Mattison hizo un comentario,
FYI: our clients are telling us that Brightcloud has blacklisted an IP address as a risky site. Perhaps you can contact them to clear that up?