Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
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Actividad total539
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen4 usuarios
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Votos117
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Suscripciones284
Comentarios
Votos de actividad por Pedro Rodrigues-
Hi Craig Willis, if I understand your problem correctly, a workaround is to provide a specific macro for your agents to use when that happens. The macro could leave a generic internal note, set the...
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Happy to help! By the way: if I understand your workflow correctly you can also consider having the same "Repair" form for both customers and agents. You can add ticket fields that are only visible...
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Hi, Chris Fink! You won't lose any data unless an agent (or a business rule) changes or deletes a field's value. For example, we have multiple hidden fields in our account that do not belong to any...
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Olá Matheus Pereira, no nosso caso não disponibilizamos, no entanto, parece-me que o conselho do suporte do Zendesk vai na direcção certa. Em tabelas como "Detalhamento de Chamados", os tickets mis...
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Hi Melanie Scarth, that automation is looking good, but I'd suggest changing "Is" to "Greater than" [2 hours]. You might consider adding some extra condition for "Hours since assignee update". What...
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Hi Hope Notz, try adding the {{ticket.organization.name}} placeholder to the template and it should work.
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Hola Rodrigo, esto podrá pasar si no han activado ningún(os) idoma(s) adicional(es) en Configuración » Cuenta » pestaña Localización, y después Idiomas adicionales (haciendo click en ese vínculo le...
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Hi Louise! I confirm the same rules were already been created for end users, who are only shown one of the "How can we help you?" ticket fields, after selecting one of two possible values in "Tipo ...
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Hi Tim, have you tried adding the number symbol ("#") before the {{ticket.id}} placeholder to your template? Instead of {{ticket.id}}, try using #{{ticket.id}}
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@Jessie No problem at all. Thank you!