Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
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Actividad reciente de Pedro Rodrigues-
Taking into account @Andrew's heads-up above, here's a very detailed how-to that will help you achieve this. "TL;DR" version: Go to Extensions, create a new HTTP target, and complete the fields as ...
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Hi Tim, have you tried adding the number symbol ("#") before the {{ticket.id}} placeholder to your template? Instead of {{ticket.id}}, try using #{{ticket.id}}
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Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...
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Hi Serene, I might be misreading your post, but Zendesk currently shows the total characters left including the user handle when replying to Twitter users. At least that's what I can verify in my a...
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Hi Krzysztof, you should be able to see the phone number in a specific field at the bottom of the customer profile: It seems that a manual search for a number won't look up in the new Whatsapp fie...
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You're welcome! I'm glad we got to the bottom of this one :-)
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I can replicate that behavior if the ticket field isn't added to any of the conditional rules. That is, if neither option in field A sets visibility to show fields B and C, these will always be sho...
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No worries, I'm glad it was a simple solution :-) Regarding the new issue, are they mandatory by default (that is, when editing each field, not in CTF)? If so, please un-check the "Required to subm...
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Hi Carlos, Are you using the Conditional Fields App? If that's the case, some custom field types aren't supported, namely text fields, unfortunately. If you're using the built-in Conditional Ticket...
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Hi, Conchita. No worries, I can search for sources to link each item, I was just wondering whether Zendesk already had it publicly available to save time. Thanks for this useful article!