Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
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Votos151
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Comentarios
Votos de actividad por Pedro Rodrigues-
Hi Krzysztof, you should be able to see the phone number in a specific field at the bottom of the customer profile: It seems that a manual search for a number won't look up in the new Whatsapp fie...
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Hi, Conchita. No worries, I can search for sources to link each item, I was just wondering whether Zendesk already had it publicly available to save time. Thanks for this useful article!
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Hello! Would you have documentation (or a glossary) for each characteristic in that maturity framework?
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I'm using "The Humble Squid" theme and I want to activate automatic suggestion when users type in the search box Is there an easy way to do this? Also, feat. suggestion: an easy "template builder" ...
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Hi Alex, thanks for the input... unfortunately it doesn't seem to work, either!
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...as well as adding the following code to the top of my Home Page HTML (as per Anna Everson's post here). <script type="text/javascript"> from = document.referrer; if (from === "http://subdomai...
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Hehe, it seems like it - thanks a lot, Carsten. Also tried: $(document).ready(function redirectENUS() {var fromZ = document.referrer;if (fromZ === "http://subdomain.example.com/hc/en-us" && (HelpCe...
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Nope! Also tried that one, but to no avail.
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Hi Carsten, Indeed HelpCenter.user.role == "manager" isn't necessary. I was just using it to Preview results. However, I do need the other user.role restrictions: I want agents and managers to be a...
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+1