Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
- Actividad total 175
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Última actividad de Pedro Rodrigues-
Pedro Rodrigues hizo un comentario,
Hi everyone, could this be happening because of the way you've set Facebook comments to be created in Zendesk? There are two ways to set it up: each comment is added to the main ticket VS each comm...
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Pedro Rodrigues hizo un comentario,
Entiendo perfectamente el caso de uso. Lamentablemente este tipo de campo no está disponible. Sin embargo, puedes contribuir con esta solicitud de funcionalidad en la sección correspondiente de la ...
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Pedro Rodrigues hizo un comentario,
Hola @Leonardo, no hay un campo específico donde los usuarios finales puedan someter datos en ese formato de table. Sin embargo, si compartes un caso de uso específico me complacerá ayudarte en lo ...
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Pedro Rodrigues hizo un comentario,
Taking into account @Andrew's heads-up above, here's a very detailed how-to that will help you achieve this. "TL;DR" version: Go to Extensions, create a new HTTP target, and complete the fields as ...
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Pedro Rodrigues hizo un comentario,
Hi Tim, have you tried adding the number symbol ("#") before the {{ticket.id}} placeholder to your template? Instead of {{ticket.id}}, try using #{{ticket.id}}
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Pedro Rodrigues hizo un comentario,
Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...
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Pedro Rodrigues hizo un comentario,
Hi Serene, I might be misreading your post, but Zendesk currently shows the total characters left including the user handle when replying to Twitter users. At least that's what I can verify in my a...
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Pedro Rodrigues creó una publicación,
WhatsApp feature request: app Brand/Group restrictions + Read/Unread statuses
The latest WhatsApp integration enables businesses to expand even more their support channels. Because there's always room for improvement, so here are a couple of suggestions for the Product team ...
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Pedro Rodrigues hizo un comentario,
Hi Krzysztof, you should be able to see the phone number in a specific field at the bottom of the customer profile: It seems that a manual search for a number won't look up in the new Whatsapp fie...
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Pedro Rodrigues hizo un comentario,
You're welcome! I'm glad we got to the bottom of this one :-)