Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
- Actividad total 400
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Última actividad de Pedro Rodrigues-
Pedro Rodrigues hizo un comentario,
BPO ADAMHCM no se puede con reglas nativas, pero quizás logres hacerlo utilizando las Extensiones (con un 'target' HTTP), tal como describe Sebastiaan en este comentario -- la única diferencia es q...
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Pedro Rodrigues hizo un comentario,
Hola SUPPORT, en general los usuarios finales deberían poder visualizar esa página sin problema. Asumo que haya verificado este error creando un usuario de prueba. ¿Los administradores o agentes lo...
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Pedro Rodrigues hizo un comentario,
Hi Kristin Bouveng, you can first check above which existing trigger you'd like to position your new one (copy-paste its title if that's easier). Then select the three dots next to it, just like Mi...
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Pedro Rodrigues hizo un comentario,
Hola Juan Pablo Pritzker, para que el JSON considere tu HTML prueba utilizar la barra inversa, de modo a que las comillas sean ignoradas. Por ejemplo: "Enlace para el <a href=\"https://support.zend...
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Pedro Rodrigues hizo un comentario,
Hi Jason Cooper, although you can create a specific trigger like Mihaela Dragota wrote, be careful how you set that trigger. Although you can detect the string 'thank you' in a comment. this isn't ...
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Pedro Rodrigues hizo un comentario,
Hi, Cory LaPlante, we currently don't have a workaround in our account, but it's a much needed request. There's an app that might help you with that by using Liquid, please see this post. I think y...
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Pedro Rodrigues creó una publicación,
Contextual Agent Signatures
As an admin I'd like to set a signature format for every channel I have set up in Zendesk, or based on custom criteria. For example, show a specific signature for one or multiple Groups, and/or if ...
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Pedro Rodrigues hizo un comentario,
Here's a recent challenge of ours where this sort of feature would be useful: We have agents and end-users who belong to company XYZ, all with email addresses under xyz.com Each agent belongs to a...
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Pedro Rodrigues hizo un comentario,
Hi Craig Willis, if I understand your problem correctly, a workaround is to provide a specific macro for your agents to use when that happens. The macro could leave a generic internal note, set the...
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Pedro Rodrigues hizo un comentario,
Happy to help! By the way: if I understand your workflow correctly you can also consider having the same "Repair" form for both customers and agents. You can add ticket fields that are only visible...