Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
- Actividad total 423
- Última actividad
- Miembro desde
- Siguiendo 1 usuario
- Lo siguen 2 usuarios
- Votos 94
- Suscripciones 226
Comentarios
Votos de actividad por Pedro Rodrigues Ordenar por votos-
Hi Kristin Bouveng, you can first check above which existing trigger you'd like to position your new one (copy-paste its title if that's easier). Then select the three dots next to it, just like Mi...
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Got it! It was the "https". Simplified: $(document).ready(function redirectENUS() { if ((window.location.href === "http://subdomain.zendesk.com/hc/en-us") && (HelpCenter.user.role == "anonymous...
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Pedro Lunardi muito obrigado, não conhecia! Ainda por cima hoje perguntaram-me sobre essa funcionalidade, vou recomendar. Agora sou eu quem lhe agradece! :-D
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Hi Craig Willis, if I understand your problem correctly, a workaround is to provide a specific macro for your agents to use when that happens. The macro could leave a generic internal note, set the...
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Happy to help! By the way: if I understand your workflow correctly you can also consider having the same "Repair" form for both customers and agents. You can add ticket fields that are only visible...
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Hi, Chris Fink! You won't lose any data unless an agent (or a business rule) changes or deletes a field's value. For example, we have multiple hidden fields in our account that do not belong to any...
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Olá Matheus Pereira, no nosso caso não disponibilizamos, no entanto, parece-me que o conselho do suporte do Zendesk vai na direcção certa. Em tabelas como "Detalhamento de Chamados", os tickets mis...
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Hi Melanie Scarth, that automation is looking good, but I'd suggest changing "Is" to "Greater than" [2 hours]. You might consider adding some extra condition for "Hours since assignee update". What...
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Hi, Vinodkumar Ramamoorthy, the first one checks if the current update being made on the ticket is a comment visible to the Requester. The latter checks all previous updates with comments to check ...
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Hi Hope Notz, try adding the {{ticket.organization.name}} placeholder to the template and it should work.