Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
- Actividad total 325
- Última actividad
- Miembro desde
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- Lo siguen 2 usuarios
- Votos 61
- Suscripciones 184
Comentarios
Votos de actividad por Pedro Rodrigues Ordenar por votos-
Got it! It was the "https". Simplified: $(document).ready(function redirectENUS() { if ((window.location.href === "http://subdomain.zendesk.com/hc/en-us") && (HelpCenter.user.role == "anonymous...
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Olá Matheus Nelson Pereira, no nosso caso não disponibilizamos, no entanto, parece-me que o conselho do suporte do Zendesk vai na direcção certa. Em tabelas como "Detalhamento de Chamados", os tick...
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Hi Melanie Scarth, that automation is looking good, but I'd suggest changing "Is" to "Greater than" [2 hours]. You might consider adding some extra condition for "Hours since assignee update". What...
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Hi, Vinodkumar Ramamoorthy, the first one checks if the current update being made on the ticket is a comment visible to the Requester. The latter checks all previous updates with comments to check ...
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Hi Hope Notz, try adding the {{ticket.organization.name}} placeholder to the template and it should work.
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This is a complicated topic with some "hidden dangers" (see Heather's comment here, for example). As Heather notes, the main problem with automatically resolving tickets based on words or expressio...
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Hi Louise! I confirm the same rules were already been created for end users, who are only shown one of the "How can we help you?" ticket fields, after selecting one of two possible values in "Tipo ...
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Hi Tim, have you tried adding the number symbol ("#") before the {{ticket.id}} placeholder to your template? Instead of {{ticket.id}}, try using #{{ticket.id}}
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Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...
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@Jessie No problem at all. Thank you!