Tony Roma
Technical and UX writer at Insightly CRM. As our Help Center content grows, I'm striving to learn more about better content management outside of Zendesk for authoring, reviewing, and revision tracking. All while being able to publish to HC. Whew!
-
Actividad total193
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos113
-
Suscripciones65
Comentarios
Votos de actividad por Tony Roma-
There is a serious flaw in the logic for the Related Articles: By placing an article in the related section without contextual evidence to place it there, a feedback loop is created. Customers are ...
-
Elliott B. over at Zendesk Support pointed me in a direction that I worked out about a year ago. I inserted the following Ajax request above the $(document).ready(function() { line in the JS editor...
-
@Michael: Do you have breadcrumbs above the article content? I'm wondering what that would look like with an article posted in multiple sections.
-
@Steve Thanks for mentioning Madcap Flare. I'm looking into it now as a possible content authoring and management tool. Zendesk is a ticketing system that has tacked on other functions and features...
-
Thanks to the team for wrestling with this. Deciding how to handle breadcrumbs with something like this is a tough challenge. It never worked very well when we were using WordPress.