Tony Roma
Technical and UX writer at Insightly CRM. As our Help Center content grows, I'm striving to learn more about better content management outside of Zendesk for authoring, reviewing, and revision tracking. All while being able to publish to HC. Whew!
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Votos de actividad por Tony Roma-
Ryan! Woot! :D Can't wait to give it a try.
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@Erica Thanks, Erica. Done. Remember everyone, your vote counts! ;)
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The latest updates got us trying the widget, again, but the CSS issues are a problem. I also just discovered that if a user clicks a link in a "widgeted" article to another article, it opens a new ...
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Hi, I'm wondering what the impact of selecting http: rather than https: is for the Website URL field, and what would happen if I switched it. I'm in the process of re-implementing GA on our help c...
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That's a good point, Sandra. The "Capture submit request event"/'Submit Request' would be better labeled "Capture initiate request event"/'Initiate Request'. Thanks for the code, Andrew.
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Hi Sandra, Just getting back to metrics after focusing on my main responsibility as Insightly's product writer for a bit. (The Many Hats situation of life at a start-up!) Our custom dimension is av...
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Hi Sandra, I guess we're on the right track. :) Ours is a User-level metric, so I believe it will be applicable across reports through segmentation. Once we've updated our code and answer a couple ...
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Hi Sandra, I've run into the same problem. I took a class from a very helpful Google Analytics consultancy called LunaMetrics which helped me catch this. They've also proposed a solution: If the cu...
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Updated to reflect a better workflow and avoid using ga('send', 'pageview'); We're trying to segment actions based on user tags for paid customers, staff, other (logged in, other tags), and anonymo...
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Hi Frits, We haven't implemented GTM on our help center yet. If I see more evidence that it works, I'd love to do it for the same reasons you've stated. Simo Ahava has a blog post that might help y...