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Arno Lindroos

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Última actividad de Arno Lindroos
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    Arno Lindroos hizo un comentario,

    Question about this: Closed tickets are locked. They cannot be reopened or updated in any way. According to our tests, this is not true. If ticket is closed, and requester default organization is r...

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    Arno Lindroos creó una publicación,

    Organization's users, show information, if user is suspended

    It would be great, if you view organization's users, you could see if certain users are suspended. With B2B support, with long term customer relationships, it is natural that customers employees ch...

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    Arno Lindroos hizo un comentario,

    As reply to my question above: Setting the concierge information was causing problems. The name parameter cannot be language supported, but breaks the widget, if tried. Use case to language support...

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    Arno Lindroos hizo un comentario,

    It could help also the agent responding to a call, if the agent could see this information on the incoming call information, or on the ticket created when call is opened. In many cases this might b...

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    Arno Lindroos hizo un comentario,

    I ran into some problems with the customizations, leading to ill behaviour of the widget, when trying to offer language support with chat. What happens is that when widget is selected (clicked), it...

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    Arno Lindroos hizo un comentario,

    Hi Craig,Just wanted to note to you, that organization, requester, group and assignee information is available in datasets like Tickets and Ticket Updates, but organization is not apparently includ...

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    Arno Lindroos hizo un comentario,

    Is there a possibility in any way to join datasets when creating queries? We would like to view/fiter backlog based on organization, and it seems that organization is not included in the backlog da...

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    Arno Lindroos hizo un comentario,

    Hopefully we will be seeing Light Agent access for Explore Professional with Support Professional Plan as well. Good to hear that you are looking into this. Any updates are welcome on this.

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    Arno Lindroos hizo un comentario,

    Article is no longer reachable for the tip above. Any change to find that tip/example somewhere else? Need a workaround to this problem until Zendesk fixes it.

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    Arno Lindroos hizo un comentario,

    This would be very useful feature, almost a must requirement. It would be nice to see also options disable the recording in case of transfer off the call to outside of Zendesk numbers, and for over...