Brendan Ittelson

1. Comunidad
2. Chat and Message - Product Feedback & Discussion
3. Chat assigns to original agent when transfered

Any updates on this? We do not use auto chat routing and it's very annoying that if the chat starts in one department and then transfers to a second, and the second opens a ticket, it still assigns...

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• Brendan Ittelson
• Creación 9 de marzo de 2017 17:32
• 0 votos

1. Comunidad
2. Support - Product Feedback & Discussion
3. Ability to merge organizations [closed for comments]

+1

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• Brendan Ittelson
• Creación 17 de noviembre de 2016 19:10
• 0 votos

1. Comunidad
2. Support - Product Feedback & Discussion
3. Add 'Remove cc' trigger/automation action

+1 for removing CCs...

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• Brendan Ittelson
• Creación 3 de noviembre de 2016 17:38
• 0 votos

1. Cross Product
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

Is it possible to get more clarity on the use of this new set of addresses especially since they appear to be AWS addresses as opposed to Zendesk's own data center?

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• Brendan Ittelson
• Creación 11 de julio de 2016 06:59
• 0 votos