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Roman Sheydvasser

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Última actividad de Roman Sheydvasser
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    Roman Sheydvasser hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Limit number of visitor path links

    Thanks for the prompt feedback Ramin. I hope it's something you can consider for the future as you build out the API further.

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    • Roman Sheydvasser
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    • 0 votos
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    Roman Sheydvasser creó una publicación,

    Limit number of visitor path links

    Respondida
    1. Comunidad
    2. Feedback on Chat

    We have some code to add internal support links for our support agents in the agent chat interface, using the https://developer.zendesk.com/embeddables/docs/widget/chat#updatepath API method.   Thi...

    • Roman Sheydvasser
    • Editado
    • 3 seguidores
    • 3 comentarios
    • 0 votos
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    Roman Sheydvasser creó una publicación,

    Export Agents as CSV

    1. Comunidad
    2. Feedback on Support

    We often add groups of new agents and update existing ones, with various tags and other user options. An option to do so via bulk import/export CSV files would be amazing. Right now it's a messy co...

    • Roman Sheydvasser
    • Creación
    • 6 seguidores
    • 6 comentarios
    • 2 votos
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    Roman Sheydvasser hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. FORCE Chat to END

    +1 We should be able to end the chat on the user's side to avoid weird behavior like ticket re-assignment (https://support.zendesk.com/hc/en-us/articles/115015780407?page=1#comment_360001894974) an...

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    • Roman Sheydvasser
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    • 1 voto
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    Roman Sheydvasser hizo un comentario,

    1. Chat
    2. ...
    3. Managing Chat
    4. Why does Chat update the assignee or group of an ended chat?

    Similar to Rob's comment, our team's goal is to make sure a ticket lands in the right person's queue after a chat ends, and having that effort undone can be very frustrating. The ability to end the...

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    • Roman Sheydvasser
    • Editado
    • 3 votos
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    Roman Sheydvasser hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Do NOT Truncate Comments Without Warning

    This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.

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    • Roman Sheydvasser
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    • 2 votos
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    Roman Sheydvasser hizo un comentario,

    1. Comunidad
    2. Feedback on Chat
    3. Disable offline messages for everyone

    +1

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    • Roman Sheydvasser
    • Creación
    • 1 voto