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Roman Sheydvasser

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Última actividad de Roman Sheydvasser
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    Roman Sheydvasser hizo un comentario,

    Thanks for the prompt feedback Ramin. I hope it's something you can consider for the future as you build out the API further.

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    Roman Sheydvasser creó una publicación,

    Limit number of visitor path links

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    We have some code to add internal support links for our support agents in the agent chat interface, using the https://developer.zendesk.com/embeddables/docs/widget/chat#updatepath API method.   Thi...

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    Roman Sheydvasser creó una publicación,

    Export Agents as CSV

    We often add groups of new agents and update existing ones, with various tags and other user options. An option to do so via bulk import/export CSV files would be amazing. Right now it's a messy co...

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    Roman Sheydvasser hizo un comentario,

    +1 We should be able to end the chat on the user's side to avoid weird behavior like ticket re-assignment (https://support.zendesk.com/hc/en-us/articles/115015780407?page=1#comment_360001894974) an...

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    Roman Sheydvasser hizo un comentario,

    Similar to Rob's comment, our team's goal is to make sure a ticket lands in the right person's queue after a chat ends, and having that effort undone can be very frustrating. The ability to end the...

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    Roman Sheydvasser hizo un comentario,

    This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.

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    Roman Sheydvasser hizo un comentario,

    +1