Susana Fernandez
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Última actividad
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Resumen de la actividad
Última actividad de Susana Fernandez-
Susana Fernandez hizo un comentario,
Hi Shayne, Thanks for your quick reply. If that is the case, can we please add it to the improvement pipeline? Cheers,
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Susana Fernandez creó una publicación,
Automaticaly Merge Ticket
It would save us a lot of time and admin if there was a way to automatically merge tickets based on the ticket subject. Any chance we can make this happen with a trigger, automation or macro?
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Susana Fernandez hizo un comentario,
Agreed, it would make our lives so much easier!
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Susana Fernandez hizo un comentario,
Hi Dan, Thanks for your comment! I've looked at the Select an Address App and indeed, it's a paid feature... I'm currently testing the trigger approach. The Received At condition didn't quite work,...
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Susana Fernandez creó una publicación,
Multiple Default Support Addresses
RespondidaIt would be great if we could have multiple default support emails so we could assign each support email to each group. Otherwise, we just have one support email for all the groups and when the cli...
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Susana Fernandez hizo un comentario,
Hi Rob, thanks for letting me know. I'm really looking forward to finally being able to do that reporting in Explore. Cheers,
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Susana Fernandez hizo un comentario,
It would be very useful if we could edit Internal Notes. I understand and agree on why we can't edit Public Comments. But it would be extremely useful if we could edit Internal Notes.
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Susana Fernandez hizo un comentario,
Hi Sebastiaan, Thanks for looking into my request. I will wait for Zendesk to develop a solution. Have a great day! Cheers,
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Susana Fernandez hizo un comentario,
+1 This will avoid us so many problems and doubled up communications!
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Susana Fernandez hizo un comentario,
+1, this would make a huge improvement!