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Sunee Lewitzky

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Última actividad de Sunee Lewitzky
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    Sunee Lewitzky hizo un comentario,

    Nicole, while I too, would love to see the ability to erase tags, I praise you for your well poised "prioritizing" response above and am totally stealing it to use with some of our own customers. V...

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    Sunee Lewitzky hizo un comentario,

    Thanks Heather and Graeme.   What if you use two separate brands? The Overview page doesn't really work if you want to run a report just on a specific bran within your organization. Unless I am mis...

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    Sunee Lewitzky hizo un comentario,

    I might be missing something here, but here are my thoughts on Zendesk Reports so far. It's super great that ZD offers so much freedom to customize reports, but the process is super complicated. Wh...

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    Sunee Lewitzky hizo un comentario,

    In your screen shot for "Notify requester of comment update" the placeholder ticket.comments.formatted is no longer showing as an available placeholder in the "available placeholders" section in my...

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    Sunee Lewitzky hizo un comentario,

    Hey @Wes. Thanks for this tutorial! I have a quick question. We only offer our product via our mobile (IOS) app, and so that is where most of our customer base views help articles. We are starting ...

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    Sunee Lewitzky hizo un comentario,

    Ok, maybe we can do a Facebook campaign and ask other Zendesk users if they'd be willing to "upvote" this feature, because I have heard complaints about it personally from many Zendesk users that I...

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    Sunee Lewitzky hizo un comentario,

    I would like to vote on this request to be able to delete tags not used from showing as an option in the drop down when typing into the field. This is extremely confusing for agents in training, fo...

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    Sunee Lewitzky hizo un comentario,

    Can you all please use higher resolution screen shots for your help guide articles? These especially are really low resolution and very hard to read any of the text