Alain Gagne
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Última actividad de Alain Gagne-
Alain Gagne hizo un comentario,
is there support for this at this point in time as the above suggested this would be available in a few months
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Alain Gagne hizo un comentario,
I see that I can use History but will it actually show who the chat was originally assigned to ?
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Alain Gagne creó una publicación,
determining who picked up what chat that was rolled over
I am trying to understand our chat served metric vs assigned to agent more, I see in analytics that the total chats served by an agent out of total assigned is tracked My question: I assume thi...
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Alain Gagne hizo un comentario,
I would love this capability as well to end the customer's chat session. ty
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Alain Gagne creó una publicación,
Zendesk chat - need ability to create multiple tickets if multiple problems raised by customer
We have implemented chat in our org Works great in creating tickets that we can log or follow up on Issue we have is sometimes customers do not end the chat from their end and ask more questions. T...