Lateesha Clark
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Última actividad de Lateesha Clark-
Lateesha Clark hizo un comentario,
I would also love to see the ability to offer the pre-chat form as part of the triggered proactive chats. I think Brad Harris' recommendation that is a few messages above would work great for us!
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Lateesha Clark hizo un comentario,
Hi Zendesk, Not sure if there is a more recent community post on this, but I'll post my feedback here. Let me know if it is needed anywhere else.We recently implemented Zendesk Chat and not having ...
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Lateesha Clark hizo un comentario,
We would also benefit from this feature. We have one phone line supported by over 20+ agents while I have another line supported by 2 agents. Having the customizability per number is essential and...
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Lateesha Clark hizo un comentario,
Hi Amy, Yay! This is exactly what I was hoping for. I'm deploying Zendesk Chat for the first time for our business. This will be very helpful for us. Thank you so much for the quick fix :)
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Lateesha Clark hizo un comentario,
Hi Jennifer & Devan, Thank you for the quick response to my feedback! Yes, Jennifer, that's is right in line with my thinking. It would be great to still see the blog for further reference.
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Lateesha Clark hizo un comentario,
Just some feedback here. Is there any way for the links in this article to go directly to the needed information rather than bringing up the Chat | Zendesk Blog general page? It's a bit hard to nav...
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Lateesha Clark hizo un comentario,
I would like to echo Richard's feedback. Currently, due to Coronavirus, we are experiencing an uptick in volume. During this VERY sensitive time, it is practically infuriating for a client to hear...
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Lateesha Clark creó una publicación,
Assigning ticket to another agent - accidentally submitting as solved
RespondidaHey Zendesk Team! We have agents that assign a ticket to a different assignee and accidentally submit it as "solved" instead of Open, On-hold, Pending, etc. When it gets submitted as solved, the as...
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Lateesha Clark hizo un comentario,
Hey folks. Is there any way to freeze rows in my table? My table has a lot of information, so I want my header row to remain available while a user scrolls through the rest of the table/article.