Riah Lao

1. Comunidad
2. Explore Q&A
3. Explore Unique Contact Report

Hi, Is this still not possible?

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• Riah Lao
• Creación 17 de febrero de 2021 21:19
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Time Format to include seconds

Hi, is it possible to display the seconds in the agent chat console as well during the chat session with the customer? We have set KPI/goals for agents and will be helpful for them if they can see ...

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• Riah Lao
• Creación 17 de noviembre de 2020 23:34
• 0 votos

1. Comunidad
2. Feedback on Chat
3. Add the ability to set ticket field values from within Zendesk Chat

Hi,   Any update on this? We have an open text field (Order #) that we want to update from Chat to the Ticket.   Any workaround?   Thanks

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• Riah Lao
• Creación 21 de enero de 2020 19:05
• 0 votos

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Ticket creation heatmap

Hi Jessie, because if I put in values for the range, the Sum will always be meeting the max value and it just looks off.

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• Riah Lao
• Creación 16 de noviembre de 2018 20:39
• 0 votos

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Ticket creation heatmap

Hi Jesse, I expect the color formatting to be only applied  to the main columns and not the Sum/Average columns

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• Riah Lao
• Creación 25 de octubre de 2018 22:39
• 0 votos

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Ticket creation heatmap

Hi, I added Sum and Average on the column. The color formatting is also applied to those...

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• Riah Lao
• Creación 13 de octubre de 2018 01:18
• 0 votos