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Chris Tolhurst

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    Chris Tolhurst hizo un comentario,

    Sorry perhaps not clear, I was actually referring to when you send an email to support@domain.zendesk.com from outlook which creates the ticket. If you then reply to the sender in outlook using the...

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    Chris Tolhurst creó una publicación,

    Emails updating ticket comments

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    New user to Zendesk. I have noticed that when I create a ticket from an email when I reply or forward a message in the same email thread (and cc in zendesk) it updates the comment of the same ticke...

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    Chris Tolhurst hizo un comentario,

    A bit of searching and answered my own question, just need to use HTMLBody instead of Body This code should forward the message and keep the formatting the same Public Sub Zendesk()Dim Session As O...

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    Chris Tolhurst hizo un comentario,

    Hi, Just found this script which works great except it seems to strip out any inline images in the email body. Is there any way to preserve the message body and include any images? Thanks