Stephanie M
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Última actividad de Stephanie M-
Stephanie M hizo un comentario,
Thanks for the follow up Graeme, I think what I'll do is just create multiple custom metrics to encompass a few different date ranges and we'll go from there. Cheers!
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Stephanie M hizo un comentario,
Hi Graeme, Thanks so much, this worked like a charm. Follow up question for you on making the Date(Ticket Created) attribute flexible. I'd like to use this report in a dashboard for my general CSR...
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Stephanie M creó una publicación,
Metric for case details using OR
RespondidaHi All, Hoping you can point me to some instructions to satisfy my reporting use case, as I'm not able to find anything similar in the recipe examples page. I frequently need to generate detailed e...
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Stephanie M creó una publicación,
Reporting on ticket metrics where user is part of multiple organizations
Hello, I need some guidance on good data reporting where users are a part of multiple organizations. Our work flow is as follows: End User is a part of two organizations, Org A and Org B Ticket is...
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Stephanie M hizo un comentario,
I am running in to some issues setting automatic Guide permissions for a specific use case. Here is the situation: I want to lock down Guide to only organizations (and their related users) that h...
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Stephanie M hizo un comentario,
How could one configure a report that shows the user and all organizations that they belong to? The two "How"s of my report are "User" and "Organization Name" but the results of this report only s...
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Stephanie M hizo un comentario,
I am running in to some issues setting automatic Guide permissions for a specific use case. Here is the situation: I want to lock down Guide to only organizations (and their related users) that h...
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Stephanie M hizo un comentario,
Hi Nicole, The feature being requested here is pretty basic email functionality available in all major email clients (outlook, apple mail, gmail, yahoo, etc) so I don't think what we're asking for ...