Martin Hwang

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    Martin Hwang creó una publicación,

    Create Trigger to Add tag when reassigning tickets to different group


    Hello, I am trying to create a report to see how many tickets are getting escalated.  I figure one way to do this is to add a tag when the ticket has been escalated. Is there a trigger I can build ...

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    Martin Hwang hizo un comentario,

    Thank you very much Dan and Trapta. Will try your suggestions.

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    Martin Hwang creó una publicación,

    Search Box Result Position

    Is there a way to position the Suggested Articles in New Request to the right of the screen instead of below?