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Actividad reciente de Darren Actividad reciente Votos
  • Zendesk & Power BI - Script Error

    Has anyone been able to login to Zendesk through Power BI? Whenever I click sign in, I get a script error page If I click "Yes" I've noticed an IE11 popup window open but it's blank. I'm guessing ...

  • Metrics duplicating

    Hi there I've gone to run end of month metrics and they all seem to have been duplicated 3 times. I've drilled through and it looks like all tickets have been duplicated 3 times? For example our cr...

  • Add Sub menus To FAQ

    Hi there Is it possible to change the FAQ article page to have sub menus similar to this?

  • Explore - Bookmarked States Applying To All Tabs

    I'm trying to bookmark different states across my tabs by using the bookmark and hidden widget feature. However I save a state on one tab and this also applies to the other tabs, even if I save a d...

  • Explore - Link Queries To A Different Dataset


    So I went into my Datasets and noticed quite a few saying "Out of date". I did a quick search and see an article saying to delete these as they will not be updated. I proceeded to do this however n...

  • Drillthrough Not Showing Columns Selected


    So I've selected the following elements However only the following are displayed   It's missing   Any ideas?  

  • Newly Created Query Not Updating When Changing Date Filter

    I've added a new query to my dashboard "Request Type by Ticket Count", however when I change the date range it always shows metrics for all history and not the date range I have chosen. I've gone ...

  • Remove deleted organizations from data filter

    So we have quite a few old organisations which have been deleted (100 +). However these still show up in our organisation data filter. They pretty much take up the first few pages. Anyway to delete...

  • Cloned Query Different Metrics

    So in Explore I've created a new tab on my dashboard and copied some of my queries from other tabs onto it. However the metrics are different even though I'm using the same query and date range? So...

  • non-agent to view Explore?


    I would like to share our Explore metrics with other business managers around our company. Is it possible to do this without them being agents? I'm aware I can send them in PDF form, however it wou...