Sari Siekkinen
Support Manager on international software team. Check out our award winning digital workplace solution https://valointranet.com.
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Actividad total31
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Última actividad
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Resumen de la actividad
Última actividad de Sari Siekkinen-
Sari Siekkinen creó una publicación,
How set up paid support - account for ticket per organisation or timer
Hi! We are thinking to have a technical support for bigger companies that are used to have direct support instead of through a partner. My Questions are related how I can ... a) account ticket numb...
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Sari Siekkinen hizo un comentario,
Hoping to have a resolution soon --- we are in trouble if not.
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Sari Siekkinen hizo un comentario,
1+ vote on this. Side conversations with email is so outdated -- Teams is now.
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Sari Siekkinen hizo un comentario,
When you add Widget to another website (not Guide) Answer Bot cannot find any articles. Is this even possible? And if it is how can it be done?
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Sari Siekkinen hizo un comentario,
Most of our ticket are coming with email support@xxx.com to Zendesk. How this different forms can be used with email requests?
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Sari Siekkinen hizo un comentario,
The last comment on this cc to show on views if over two years ago. As many has stated already here this is very important that you could create your own view where you have your assigned tickets a...
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Sari Siekkinen hizo un comentario,
I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...
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Sari Siekkinen hizo un comentario,
Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.
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Sari Siekkinen hizo un comentario,
Hi Nicole, we have set a field to Organization Fields.
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Sari Siekkinen creó una publicación,
Highlighting Premium Organization to appear on ticket views first
RespondidaWe have a several of organizations that should have priority on our answering on ticket. I have created a property to set as premium partner but how to make it show on ticket view as highlighted, s...