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Iterable - iterable

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Última actividad de Iterable - iterable
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    Iterable - iterable hizo un comentario,

    Lee Geissbuhler I think what you're looking for would be satisfied with Halp (which is now part of Atlassian). That's what we use for that use case.

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    Iterable - iterable hizo un comentario,

    Overall, it worked. One limitation is that the settings are global, so you can't set one field to be exclude one group from read-only, and another field to exclude a different group. For now it wor...

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    Iterable - iterable hizo un comentario,

    I'll check it out. Thanks!

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    Iterable - iterable creó una publicación,

    Limit custom ticket field access to just admins

    I'd like to have a custom field on tickets where admins / team leads can flag the ticket to be excluded from an agent's CSAT metrics. I can't do this because we can't currently limit field visibili...

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    Iterable - iterable hizo un comentario,

    Coming from Service Cloud I was initially frustrated by this lack of functionality in Zendesk - it seemed like table stakes for a support platform. I grudgingly implemented the Round Robin app. It ...

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    Iterable - iterable hizo un comentario,

    We've started using Halp for their ZD/Slack integration. They were just acquired by Atlassian - not sure if that is good or bad...

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    Iterable - iterable creó una publicación,

    Leveraging external content in web widget

    Does anyone know of a marketplace app or alternate approach for utilizing external content in the web widget? We'd like to be able to present links to suggested articles that we maintain outside Ze...

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    Iterable - iterable hizo un comentario,

    Dan Gray We didn't deploy the integration so I have no answer for your question. We have actually found a reasonably-priced third party solution that does exactly what I need, create a ticket from ...

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    Iterable - iterable hizo un comentario,

    Dan Gray - here is what I heard back:   "I just received an update from the team that the one you are experiencing is the correct feature. The reason for changing it is that as report alerts some s...

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    Iterable - iterable creó una publicación,

    Agent kicked out of chat involuntarily

    I've been getting complaints from my agents, who are in two different offices, about being involuntarily kicked out of chats. They will be in the middle of an active chat, then suddenly and involun...