Joe Beaudoin
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Última actividad de Joe Beaudoin-
Joe Beaudoin hizo un comentario,
Hey Darren, Thanks for your message! Our Explore Team has been working on some UI deploys as of late to fix similar display issues within dashboards and queries, but there isn't a fix out yet for t...
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Joe Beaudoin hizo un comentario,
Hi Nayana! Thanks for your question. The firm limit for Zendesk support's sync feature to Salesforce is 250,000 records (prior to sync filter application). The following documentation states as muc...
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Joe Beaudoin hizo un comentario,
Hi Renee, Thanks for your questions. What you're describing is expected behavior, so I wouldn't so much call it a bug as it has to do with how you're routing the chats and configuring the departmen...
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Joe Beaudoin hizo un comentario,
Hello Pedro, Thanks for your comments! If you have a developed workflow that involves creating custom ticket fields in your forms to cover ground that's not natively accounted for, it might interes...
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Joe Beaudoin hizo un comentario,
Hi Niels, Thanks for reaching out! I'm not entirely sure how you're asking your question, but I don't believe there's any known issue for Explore attributes falsely displaying 2019 values. This is ...
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Joe Beaudoin hizo un comentario,
Hi Melissa, Thanks for your question! I did some playing around and I believe I've got the formula you need: IF (NOTCONTAINS([Ticket Tags],"jira_escalated"))THEN [Ticket ID]ENDIF I was ab...
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Joe Beaudoin hizo un comentario,
Hey Gadi, Thanks for keeping me in the loop on this. I'll be reaching out in a ticket to you, directly! Talk soon.
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Joe Beaudoin hizo un comentario,
Hey again, Gadi, Thanks for following up! So first things first, "repeat" datasets don't necessarily mean something's broken. In Explore, you can create copies of the datasets that alread...
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Joe Beaudoin hizo un comentario,
Hey Marcerla! Thanks for reaching out. If you're having issues with a credit card not processing correctly, you'll want to have the owner of the account in question login and update your billing in...
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Joe Beaudoin hizo un comentario,
Hey Gadi! Thanks for reaching out! I was able to create what I believe to be a helpful query within the Explore platform, given your specifications: The dataset (top left) I chose was Ticket Event...