Joe Beaudoin
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Última actividad de Joe Beaudoin-
Joe Beaudoin hizo un comentario,
Hi Diego! Thanks for reaching out about this. The trigger conditions that you can leverage for side conversations are mentioned in this document: https://support.zendesk.com/hc/en-us/articles/3600...
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Joe Beaudoin hizo un comentario,
Comentario oficial Hi Reshma, Thanks for reaching out about this! I'm going to pull this into a ticket to discuss the details of your request in depth. Be on the lookout as I'll be sending you something shortly. Tha...
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Joe Beaudoin hizo un comentario,
Hi Verity, Thanks for reaching out about this and appreciate the feedback. As it currently stands, there isn't anything on the product roadmap to account for customer facing audits such as what yo...
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Joe Beaudoin hizo un comentario,
Hi Frank, Thanks for your question. The user needs to have a role specified in your Identity Provider, and that role needs to be sent to Zendesk in the SAML assertion's attribute statement. That wa...
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Joe Beaudoin hizo un comentario,
Hi Mari! Thanks for reaching out to us about your Explore question! So this one has a convenient explanation that has to do with the way the Calls dataset treats inbound calls, in general. One of t...
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Joe Beaudoin hizo un comentario,
Thanks for weighing in, Graeme! Chris, hopefully that provides the kind of know-how you need to make things happen on the Explore platform! Keep us posed if you have any other questions and thanks ...
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Joe Beaudoin hizo un comentario,
Hi Katie, Thanks for your question! Yes, it's possible. The recipe calls for the Tickets metric and the First Reply Time Brackets attribute, but you will need to leverage the First Reply Time Busin...
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Joe Beaudoin hizo un comentario,
Hey Darren, Thanks for your message! Our Explore Team has been working on some UI deploys as of late to fix similar display issues within dashboards and queries, but there isn't a fix out yet for t...
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Joe Beaudoin hizo un comentario,
Hi Nayana! Thanks for your question. The firm limit for Zendesk support's sync feature to Salesforce is 250,000 records (prior to sync filter application). The following documentation states as muc...
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Joe Beaudoin hizo un comentario,
Hey Marcerla! Thanks for reaching out. If you're having issues with a credit card not processing correctly, you'll want to have the owner of the account in question login and update your billing in...