Joe Beaudoin
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Última actividad de Joe Beaudoin-
Joe Beaudoin hizo un comentario,
Hi Frank, Thanks for your question. The user needs to have a role specified in your Identity Provider, and that role needs to be sent to Zendesk in the SAML assertion's attribute statement. That wa...
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Joe Beaudoin hizo un comentario,
Hi Mari! Thanks for reaching out to us about your Explore question! So this one has a convenient explanation that has to do with the way the Calls dataset treats inbound calls, in general. One of t...
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Joe Beaudoin hizo un comentario,
Thanks for weighing in, Graeme! Chris, hopefully that provides the kind of know-how you need to make things happen on the Explore platform! Keep us posed if you have any other questions and thanks ...
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Joe Beaudoin hizo un comentario,
Hi Katie, Thanks for your question! Yes, it's possible. The recipe calls for the Tickets metric and the First Reply Time Brackets attribute, but you will need to leverage the First Reply Time Busin...
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Joe Beaudoin hizo un comentario,
Hey Darren, Thanks for your message! Our Explore Team has been working on some UI deploys as of late to fix similar display issues within dashboards and queries, but there isn't a fix out yet for t...
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Joe Beaudoin hizo un comentario,
Hi Nayana! Thanks for your question. The firm limit for Zendesk support's sync feature to Salesforce is 250,000 records (prior to sync filter application). The following documentation states as muc...
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Joe Beaudoin hizo un comentario,
Hi Renee, Thanks for your questions. What you're describing is expected behavior, so I wouldn't so much call it a bug as it has to do with how you're routing the chats and configuring the departmen...
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Joe Beaudoin hizo un comentario,
Hey again, Gadi, Thanks for following up! So first things first, "repeat" datasets don't necessarily mean something's broken. In Explore, you can create copies of the datasets that already exist: ...
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Joe Beaudoin hizo un comentario,
Hey Marcerla! Thanks for reaching out. If you're having issues with a credit card not processing correctly, you'll want to have the owner of the account in question login and update your billing in...
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Joe Beaudoin hizo un comentario,
Hey Gadi! Thanks for reaching out! I was able to create what I believe to be a helpful query within the Explore platform, given your specifications: The dataset (top left) I chose was Ticket Event...