Andrea Moore
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Actividad reciente de Andrea Moore-
I agree that it would be nice to have the conversation visible where it started in the thread, but I'd also like to be able to print the side conversation separately. Is that a possibility?
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I'm also adding my vote. We have a group we want to add to Zendesk, but their emails are confidential and shouldn't be seen by the other groups.
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It would be great for us if the ticket thread could be removed from an incoming email. My customer service team often emails the sales team, which uses Outlook. Whenever a sales rep replies, their ...
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Two questions: 1) Will there be a process in place to migrate CFA into the new system? 2) Is there a plan to have contextual workspaces apply to tickets created by my agents as they are creating th...
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This is a major issue for my company. Follow up tickets are also pulling in our custom ticket fields and sending CC notifications to the people cc'd on the original ticket who have nothing to do wi...
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Is this something that is being worked on? If you won't create two tickets, can you have the other support account be listed as a CC? I have customers that will email multiple support groups and ea...
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@Graeme - when someone replies to a side conversation, the agent who created the side conversation will get a Growl notification. You can set up a trigger to send an email notification to the agent...
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I agree with others that using our domain is essential. My company deals with the government and health care facilities. They all have strict security protocols that only lets them accept emails fr...