Avatar

Søren Reinewald

  • Actividad total
    22
  • Última actividad
  • Miembro desde
  • Siguiendo
    0 usuarios
  • Lo siguen
    0 usuarios
  • Votos
    7
  • Suscripciones
    7

Resumen de la actividad

Última actividad de Søren Reinewald
  • Avatar

    Søren Reinewald hizo un comentario,

    I fully comply with this.   We would like to control signatures from a central point, so we use the general signature feature, as agents seem to modify their own from time to time. However we would...

  • Avatar

    Søren Reinewald hizo un comentario,

    Can you bulk import Drop down values for Organization Drop Down fields?

  • Avatar

    Søren Reinewald hizo un comentario,

    Hello Louise Thanks for helping out. However I run into the same issue with metrics changing when I add other metrics etc.   In this case, I need to see number of agent comments compared to solved ...

  • Avatar

    Søren Reinewald hizo un comentario,

    Thanks for trying!   I was not looking at comments in general to begin with, but was looking at number of agent comments pr. ticket, as we've recently changed our forms, to force our end users to p...

  • Avatar

    Søren Reinewald creó una publicación,

    Metrics changing when adding additional metrics

    Hello I have troubles understanding Explore. I have added two metrics: Agent Comments (COUNT) and Comments (COUNT). Respectively they have 87.233 and 171.191   I then add a new metric Tickets solve...

  • Avatar

    Søren Reinewald hizo un comentario,

    Another question on this. When I as an agent forward an email from someone, I would like to allow myself to use the email channel.   But setting the organisation to the agents organisation will not...

  • Avatar

    Søren Reinewald hizo un comentario,

    @justin - When the trigger is set to Ticket is Created, it will only trigger when the ticket is created, and NOT on updates which is what happens when users repond to tickets via email.

  • Avatar

    Søren Reinewald hizo un comentario,

    Hello, Im trying to upload a pdf as an asset, but im told the file type is not supported. Any tips?