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Louise Dissing

Community Moderator
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Última actividad de Louise Dissing
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    Louise Dissing hizo un comentario,

    Hi Dawn, Could you share a screenshot of how this was set up in both Explore and Insights? A reopened ticket is when a ticket goes from solved to open.  I'm looking forward to hearing from you. #he...

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    Louise Dissing hizo un comentario,

    Hi Andrew, I'd recommend that you reach out to a Zendesk Partner and tell them about your ideas for the design you want to be implemented and what features you'd like as well. When implementing an ...

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    Louise Dissing creó una publicación,

    Set a font in the widget

    Hi, It seems there's a possibility to change the chat-font with Javascript, but changing the general font in the widget seems impossible. It would be really great if you could implement the possibi...

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    Louise Dissing creó una publicación,

    Required dropdown should not have the "-" option after selection.

    Hi,Case:When a dropdown is required, the possibility to choose "-" should be removed after the agent or end-user has chosen another option. As the ticket cannot be solved without the dropdown being...

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    Louise Dissing hizo un comentario,

    Hi Lexanderwist,Could you provide me with a link to take a look at this?#helpsome regards,Louise DissingTeam Lead @ helphouse.io

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    Louise Dissing hizo un comentario,

    Hi Islam, Have you tried looking at the target failures, to see if there's an error message? You can find the target failures here: https://{your_zendesk}agent/admin/api/target_failures Or here: ht...

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    Louise Dissing hizo un comentario,

    Hi Eric, The only way to make a public or internal note automatically in your Zendesk is to create a target that will update the ticket with a reply. You can read more about targets and race condit...

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    Louise Dissing hizo un comentario,

    Hi Howard, You can simply add an attribute to split your reporting up by days. Try to go to your query and click on Add Rows/Columns and search for "Days". I hope this will help you move forward in...

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    Louise Dissing hizo un comentario,

    Hi Bohuslav, I also had some shortcuts that suddenly wasn't working anymore. My solution was to find the shortcuts from the computer and "unbind" them - releasing space to use the Zendesk shortcut....

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    Louise Dissing hizo un comentario,

    Hi Howard, Just to clarify; When you're writing zentalk, do you then mean Zendesk Talk? If you are referring to Zendesk Talk, then a new dashboard with data from Zendesk Talk should appear in your ...