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Jamie Vogter

Customer Experience Manager at Natural Life

  • Actividad total
    21
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Resumen de la actividad

Última actividad de Jamie Vogter
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    Jamie Vogter hizo un comentario,

    We are not getting the pop up window to transfer a chat or accept a transferred chat when we change the :select assignee: and change the name. I have submitted a support ticket.

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    Jamie Vogter creó una publicación,

    Upcoming changes to email notifications

    Respondida

    We just recently configured our outgoing messages to finally notifiy our customers of a message created by our team. It seems like with the changes below our customers will not have any information...

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    Jamie Vogter hizo un comentario,

    @Lynn we do currently have the option to route different voicemails based on a schedule. Inside the phone number, under the voicemails tabs there is inside and outside schedule and the schedule is ...

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    Jamie Vogter hizo un comentario,

    What if we would like the IVR to route to a voicemail but not allow a customer to leave a message? Ex: we require photos for all damaged items or items with a quality issue and as stated in our pol...

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    Jamie Vogter creó una publicación,

    CX Analytics

    Is ZenDesk going to be getting into the customer experience analytics game? We are starting to look at customer analytics, voice of the customer, and customer journey software and didn't know if Ze...

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    Jamie Vogter hizo un comentario,

    If you are wanting to report on a custom ticket metric, such as number of customer issues received per month (customer issue is a drop down box with many options that each agent selects...they also...

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    Jamie Vogter hizo un comentario,

    We have had a usecase where a customer ticket was accidentally merged with a different customer. It is really difficult losing the histroy and having to open a follow up ticket and then having the ...