Kelsey Davis

1. Support
2. ...
3. Agent guide for Support
4. About Knowledge in the agent workspace

Really excited for this and signed up for EAP. And especially one feature being - Enable you to insert a quote from the article - how will that show in the report? Will this come up as the article ...

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• Kelsey Davis
• Creación 5 de marzo de 2021 10:14
• 0 votos

1. Comunidad
2. Feedback on Gather
3. Inbuilt POLL for the Community fora.

This would be fantastic

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• Kelsey Davis
• Creación 4 de marzo de 2021 18:52
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

Hi Gorka Cardona-Lauridsen , how is the EAP going? When will this be a standard feature of Zendesk? And who will it be available for? I too would like what Rachel M asks for! A two way relationship...

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• Kelsey Davis
• Creación 22 de febrero de 2021 19:15
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing a new admin experience for Content Cues

This all sounds great the new Support Topics feature, however since this switched over all of my brands are saying there are no Support Topics to show (that we're all caught up), while that would b...

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• Kelsey Davis
• Creación 22 de febrero de 2021 18:54
• 0 votos

1. Support
2. ...
3. Apps and integrations
4. Is there a way to link tickets in Support?

HI Alex Glover I have just installed this and think it's fantastic. However I am unclear if something is expected behaviour or a bug. I tried first to link ticket as parent and child and it updated...

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• Kelsey Davis
• Creación 17 de febrero de 2021 12:59
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing Child Ticket Side Conversations

This is a great addition, but I have a few things to request: 1. Macros are to be available on the side conversation ticket (would also be great for email too) 2. It's imperative for our workflow w...

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• Kelsey Davis
• Editado 28 de enero de 2021 17:38
• 2 votos

1. Comunidad
2. Feedback on Guide
3. Knowledge Capture App: Customizing preview (what data is displayed)

This would be helpful for us too, and I don't know if this comes in as related (as it's uploaded in the same panel that labels are), but there is nothing that shows that a pdf is attached in the KC...

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• Kelsey Davis
• Creación 14 de enero de 2021 21:17
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

So integral for our needs and our customer needs! Please bring this up to higher priority.

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• Kelsey Davis
• Creación 6 de enero de 2021 17:34
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

Hello - is there an update on when we'll be able to add images and tables to the content blocks? I'm stuck at a point where I can't fully roll this out across my Help Centre and am using both conte...

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• Kelsey Davis
• Creación 13 de octubre de 2020 19:03
• 1 voto

1. Comunidad
2. Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

I too would like what Rachel M asks for! A two way relationship with search so it doesn't mater where customers are they receive all would be much desired. So would be great to hear your response :)

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• Kelsey Davis
• Creación 6 de octubre de 2020 09:06
• 0 votos