Kelsey Davis

1. Zendesk updates
2. Announcements
3. Announcing help center Federated Search

Hello Ryan McGrew Does is search Gather? Will this go back the other way? Allow Help Centre search from the Website? How many sites can a single Help Centre be hooked up to so it can search? Eg we...

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• Kelsey Davis
• Creación 26 de mayo de 2021 11:55
• 0 votos

1. Comunidad
2. Support Q&A
3. Allow light agents to use agent forwarding

Amy Dee thanks for explaining - why can't the comment come in on behalf of the original requester but just as a private comment? Thanks

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• Kelsey Davis
• Creación 25 de mayo de 2021 16:19
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Get Notified in Slack when @Mentioned on a Ticket

This is really cool, and we would have a similar need/use-case. But we don't use Slack. Does something like this work for MS Teams?

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• Kelsey Davis
• Creación 30 de abril de 2021 01:22
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Content Block Roadmap Updates?

Hello, I have asked on a different post but this one might be more suited - is there an ETA on images, iframes, tables to be supported in Content Blocks? This is currently stopping me moving everyt...

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• Kelsey Davis
• Creación 13 de abril de 2021 01:57
• 1 voto

1. Comunidad
2. Guide Q&A
3. Hyperlink text to PDF attachment

Hello I have been using this method for some time now and works well. I have multibrand and each has Google Analytics enabled. I have just discovered that these links don't take my host mapping URL...

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• Kelsey Davis
• Creación 24 de marzo de 2021 03:05
• 0 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Hi Not sure if there is something somewhere else, but while we're on the topic of permissions. Is there anything on the roadmap to provide permission to access an article on a case by case basis wi...

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• Kelsey Davis
• Editado 22 de marzo de 2021 03:44
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Yes thank you Ryan McGrew , it helps us sit a bit tighter if we know why and what's involved. I do hope you're able to gain more traction on this one soon :) Any other proactive updates as we go al...

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• Kelsey Davis
• Creación 21 de marzo de 2021 05:43
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Insert Content Block seems to have gone AWOL

This caught me out too but glad there's an explanation. Thanks

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• Kelsey Davis
• Creación 21 de marzo de 2021 05:36
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

Hi, I am not able to create content blocks suddenly. I was able to before and am not now. Once I enable an article to have content blocks it switches over, I can add existing blocks, but the plus s...

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• Kelsey Davis
• Creación 19 de marzo de 2021 01:57
• 0 votos

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search in your help center

Hi, if I use Copenhagen but the theme has been duplicated and then customised, will we still need to edit the theme ourselves or will it be updated as the Copenhagen themes are to be updated by Zen...

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• Kelsey Davis
• Creación 18 de marzo de 2021 01:02
• 0 votos