Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Actividad total270
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Última actividad
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Votos19
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Resumen de la actividad
Última actividad de Thomas Verschoren-
Thomas Verschoren hizo un comentario,
Hey, For any closed ticket (that is a ticket that is solved and than closed by automation or the system after x days), the assignment will be permanent and the ticket will be assigned to that org...
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Thomas Verschoren hizo un comentario,
Hey Kamil Biedrzycki Existing tickets will stay assigned to the current organization. When tickets are created they will now show a new dropdown next to the ticket allowing you to change the organi...
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Thomas Verschoren hizo un comentario,
Hey Ruddy DEROSIERS It's available via API by using the following call: var id = {ID of the user you'd like to get tickets for}var path = https://yourdomain.zendesk.com/api/v2/users/'+id+'/tickets/...
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Thomas Verschoren hizo un comentario,
Hey, It can be done like so: <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 123456, prefill: { '*': 'value' } } ]...
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Thomas Verschoren hizo un comentario,
+1 on this Bulk editing and updating products is missing and very useful to keep the product library in sync with our actual invoicing and quotation tools.
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Thomas Verschoren hizo un comentario,
Can we get rich text formatting or markdown support for these macro's similar to how it is currently supported when creating side conversations via the Agent Workspace?
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Thomas Verschoren hizo un comentario,
Make sure that the department you mention in the settings has Actually exists and is named identically in your Chat settings Has agents are available and online
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Thomas Verschoren hizo un comentario,
The way to accomplish this is to define one default department in both the selected and enabled field: <!-- Start of Zendesk Widget script coded with https://widget.guide --><script type="text/java...
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Thomas Verschoren hizo un comentario,
You can add the following code directly below your existing widget code: <script>zE('webWidget', 'open');</script> This will, when a page is launched, open the widget immediately. Taken from: https...
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Thomas Verschoren hizo un comentario,
Hey, To quote the documentation: The call's context is your Zendesk agent session and uses your Zendesk session cookie. This avoids having to pass authentication information. https://develop.zende...