Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Última actividad de Thomas Verschoren-
Thomas Verschoren hizo un comentario,
You can add the following code directly below your existing widget code: <script>zE('webWidget', 'open');</script> This will, when a page is launched, open the widget immediately. Taken from: https...
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Thomas Verschoren hizo un comentario,
Hey, To quote the documentation: The call's context is your Zendesk agent session and uses your Zendesk session cookie. This avoids having to pass authentication information. https://develop.zende...
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Thomas Verschoren hizo un comentario,
You can find a working example here: https://support.verschoren.com/hc/en-us/requests/new?ticket_form_id=360000314600 {{request_form}}<script>$(document).ready(function() { const queryString = win...
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Thomas Verschoren hizo un comentario,
Zendesk has the Collaboration AddOn which contains Side Conversations to escalate tickets (and contents) to external partners. https://support.zendesk.com/hc/en-us/articles/360001263308-Using-side-...
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Thomas Verschoren hizo un comentario,
This should work $(document).ready(function() { const queryString = window.location.search; const urlParams = new URLSearchParams(queryString); form = urlParams.get('ticket_form_id') //enter yo...
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Thomas Verschoren hizo un comentario,
Our Form Pre-fill app contains the necessary code to add this to any Zendesk Help Center running Guide Professional or Higher: https://www.zendesk.com/apps/support/qr--form-field-pre-fill/
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Thomas Verschoren hizo un comentario,
I tested this with an external JS application hosted on a server. Mind that Zendesk client.request replaces all headers to yourdomain.zendeks.com via proxy with it's own auth tokens.
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Thomas Verschoren hizo un comentario,
Hey, Since you've already opened the developer view in your browser: When you open the Network tab you can inspect your payload: what's actually send and returned: You can verify there if it matche...
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Thomas Verschoren hizo un comentario,
Hey, Your code looks very similar to mine: So I might assume that the Base64 encode of your user/token:token is wrong. Can you maybe console.log your BTOA(..) result and compare it to what you woul...
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Thomas Verschoren hizo un comentario,
Hey, When using SAML you can not use the session token for auth to connect to the Zendesk API: https://support.zendesk.com/hc/en-us/articles/231530827 What are my credentials for API access when u...