Thomas Verschoren

1. Support
2. ...
3. Agent guide for Support
4. Using side conversations in tickets (Collaboration add-on)

Yann, There is actually. Create a trigger with the following conditions: This will re-open a conversation IF it’s replied to, for all active tickets, unless the assignee of the ticket himself repl...

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• Thomas Verschoren
• Creación 6 de febrero de 2020 08:13
• 1 voto

1. Comunidad
2. Zendesk Sunshine EAP - Sunshine data manager
3. About the Sunshine Data Manager EAP - what it is, how to sign up, and how to provide feedback

Are there plans to add a bulk import feature via CSV to the Object Manager? I've currently build one for a client but since my, custom solution also encompassed Editing, Deletion and creation of a ...

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• Thomas Verschoren
• Creación 4 de febrero de 2020 10:03
• 0 votos

1. Comunidad
2. Guide - Product Feedback & Discussion
3. Pre-populate ticket submission form field via query string (Help Center)

Hey, This app on the marketplace allows you to prefill form fields with parameters. https://www.zendesk.com/apps/support/qr-form-field-prefill/?source=app_directory Even has a little sidebar app to...

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 19:06
• 1 voto

1. Comunidad
2. Guide Q&A
3. Guide: search dependencies

Nice solution!

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 19:03
• 0 votos

1. Comunidad
2. Support Q&A
3. Sending Emails to multiple addresses not only primary

Hey, This is not possible. The only work around I can think of is splitting the user into multiple users, and changing the requester to select a different user an/or adding that secondary user as a...

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 19:01
• 0 votos

1. Comunidad
2. Support Q&A
3. Triggers - notify requester but not agents

You can do this by adding a single rule to your trigger that send out email. (https://support.zendesk.com/hc/en-us/articles/203662176-About-the-Support-default-triggers#topic_ksk_znr_5t) It should ...

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 19:00
• 0 votos

1. Comunidad
2. Feedback on Support
3. Skill based routing

Work around: Create a dropdown and set the custom tag of each dropdown option to the tags you need for the Skills to work (see https://support.zendesk.com/hc/en-us/articles/203661866-About-custom-f...

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 18:51
• 0 votos

1. Comunidad
2. Feedback on Support
3. Change wording of one of the priority fields

Hey, These default fields sadly can not be renamed by Zendesk. You could however create a custom dropdown with your own values and use triggers to set the priority based on those custom values. Tha...

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 18:49
• -1 votos

1. Comunidad
2. Guide Q&A
3. "Show All Articles" within a Subsection on Section Page

Is this the default Copenhagen theme? Or a custom Help Center theme? Can I get a direct link to your public Help Center? Might be something missing in the code for your (sub)sections so I’ll check.

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• Thomas Verschoren
• Creación 9 de diciembre de 2019 18:47
• 0 votos

1. Support
2. ...
3. Zendesk basics
4. Testing changes in your sandbox (Enterprise)

Are you running Zendesk Enterprise?

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• Thomas Verschoren
• Creación 26 de noviembre de 2019 13:18
• 0 votos