Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Actividad total208
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Última actividad
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Votos16
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Resumen de la actividad
Última actividad de Thomas Verschoren-
Thomas Verschoren hizo un comentario,
Hey, There are two approaches you can take: Import If your users have an external id set, you can import a CSV with the new email addresses and make sure that the external ID for every user matc...
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Thomas Verschoren hizo un comentario,
Hey, I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support that gives you an overview of all tickets you are CCD, Follower or Assigned too: htt...
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Thomas Verschoren hizo un comentario,
Hey, I tried solving my own problem by creating a better experience for agents with the Follower View Marketplace App for Zendesk Support: https://www.zendesk.com/apps/support/follower-view/
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Thomas Verschoren hizo un comentario,
Hey, I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support: https://www.zendesk.com/apps/support/follower-view/
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Thomas Verschoren creó una publicación,
Introducing Newsfeed for Guide (Marketplace App)
Your agents live inside of Zendesk Support. They use it to handle Chats, Social Messaging, calls and tickets. Thanks to Sunshine and Customer Profiles and Events they get a 360 view of your custome...
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Thomas Verschoren hizo un comentario,
I build a CSV importer for a few clients already. Shoot me an email at thomasverschoren@premiumplus.io and let's talk.
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Thomas Verschoren hizo un comentario,
Hey, The code below works for every field with the bold part replaced with the ID of the dropdown and the TAG of the field option https://demo.premiumplus.io/hc/en-us/requests/new?ticket_form_id=...
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Thomas Verschoren hizo un comentario,
No, as far as I can see the app only allows you to hide a specific group for a specific set of users.
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Thomas Verschoren hizo un comentario,
Hey Ron de Vries I use the Assignment control app for that: https://www.zendesk.com/apps/support/assignment-control/ Not the nicest looking of apps, but it does what you need You can hide specific ...
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Thomas Verschoren hizo un comentario,
Yann, There is actually. Create a trigger with the following conditions: This will re-open a conversation IF it’s replied to, for all active tickets, unless the assignee of the ticket himself repl...