Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Última actividad de Thomas Verschoren-
Thomas Verschoren hizo un comentario,
Hey, It can be done like so: <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 123456, prefill: { '*': 'value' } } ]...
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Thomas Verschoren hizo un comentario,
+1 on this Bulk editing and updating products is missing and very useful to keep the product library in sync with our actual invoicing and quotation tools.
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Thomas Verschoren hizo un comentario,
Can we get rich text formatting or markdown support for these macro's similar to how it is currently supported when creating side conversations via the Agent Workspace?
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Thomas Verschoren hizo un comentario,
Make sure that the department you mention in the settings has Actually exists and is named identically in your Chat settings Has agents are available and online
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Thomas Verschoren hizo un comentario,
The way to accomplish this is to define one default department in both the selected and enabled field: <!-- Start of Zendesk Widget script coded with https://widget.guide --><script type="text/java...
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Thomas Verschoren hizo un comentario,
You can add the following code directly below your existing widget code: <script>zE('webWidget', 'open');</script> This will, when a page is launched, open the widget immediately. Taken from: https...
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Thomas Verschoren hizo un comentario,
Hey, To quote the documentation: The call's context is your Zendesk agent session and uses your Zendesk session cookie. This avoids having to pass authentication information. https://develop.zende...
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Thomas Verschoren hizo un comentario,
You can find a working example here: https://support.verschoren.com/hc/en-us/requests/new?ticket_form_id=360000314600 {{request_form}}<script>$(document).ready(function() { const queryString = win...
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Thomas Verschoren hizo un comentario,
Zendesk has the Collaboration AddOn which contains Side Conversations to escalate tickets (and contents) to external partners. https://support.zendesk.com/hc/en-us/articles/360001263308-Using-side-...
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Thomas Verschoren hizo un comentario,
This should work $(document).ready(function() { const queryString = window.location.search; const urlParams = new URLSearchParams(queryString); form = urlParams.get('ticket_form_id') //enter yo...