Kevin Ford

1. Comunidad
2. User Tips & Tricks
3. Split a request into a new ticket

Quetzal DuMont I've actually stopped using my solution above. Now that Zendesk has rolled out side conversation tickets, it's actually a much better solution. It's not perfect for this use case, bu...

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• Kevin Ford
• Creación 17 de noviembre de 2020 18:20
• 0 votos

1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

@Molly I had this occur, too and I had to reinstall the app. I think I also had to reauthorize the app in Slack.

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• Kevin Ford
• Creación 21 de octubre de 2020 21:33
• 0 votos

1. Comunidad
2. Feedback on Gather
3. Attachments in Community

I'll chime in as well. Our users also cross share documents like XML config files. 

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• Kevin Ford
• Creación 16 de octubre de 2020 11:23
• 0 votos

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Jeremy Bailey it's showing for me in Copenhagen 2.5.0.

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• Kevin Ford
• Creación 16 de octubre de 2020 11:16
• 0 votos

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Kasper Sørensen good to know. Thank you.

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• Kevin Ford
• Creación 14 de octubre de 2020 11:36
• 0 votos

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

This is fantastic! Thank you. I'm seeing a bit of odd behavior. I'm using the latest version of Edge. If I use the WYSIWYG editor on the submit a request page while signed in, I can copy/paste and ...

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• Kevin Ford
• Creación 12 de octubre de 2020 14:22
• 0 votos

1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

We are on Zendesk Enterprise and have the light agents option. I would love to see the Slack integration move beyond a ticket creation notification only and offer a connector for all ticket updates...

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• Kevin Ford
• Creación 29 de septiembre de 2020 20:35
• 0 votos

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

We're seeing behavior where the default visibility (internal/public) isn't respected in the Agent workspace. Instead, it seems to match the visibility of the last comment. Is this expected behavior...

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• Kevin Ford
• Creación 29 de septiembre de 2020 14:44
• 1 voto

1. Support
2. ...
3. Channels
4. Using WhatsApp in Zendesk Support (Social Messaging add-on)

Motorway there's not much to be done out of the box. Our first solution was to say in the autoresponder that WhatsApp is monitored Monday through Friday and if they messaged us over the weekend to ...

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• Kevin Ford
• Creación 23 de junio de 2020 12:02
• 0 votos

1. Support
2. ...
3. Channels
4. Using WhatsApp in Zendesk Support (Social Messaging add-on)

Adam Eisenman you'll have to send it again. 

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• Kevin Ford
• Creación 15 de junio de 2020 14:38
• 0 votos