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Kevin Ford

Community Moderator
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  • Slack message from

    I'm trying to post a reply from an end user to a side conversation in slack. I cannot figure out what spell I need to cast to get the 'from' for a slack side conversation reply to show as anyone ot...

  • Split a request into a new ticket

    Often, a requester will request something within an existing ticket. I cobbled something together that allows you to create a new ticket and copy CCs/followers. Be warned, this isn't trivial and yo...

  • Custom Fields in the API

    I'm trying to write a background app. I need to get custom field info about the organization a ticket is associated with. I can't get the value at all using the customField: syntax but I can get it...