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Rob Stack

Zendesk Documentation Team
  • Actividad total
    1553
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Última actividad de Rob Stack
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    Rob Stack hizo un comentario,

    Hi Bart, nice to hear from you. Unfortunately, this isn't currently possible though would make a great suggestion for our feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360...

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    Rob Stack hizo un comentario,

    Hi Vladimir Petrushenka, what a good idea for a post. After all, it's nice for the team to know what they are doing well as what can be improved. Thanks for posting this!I have one. When you set fi...

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    Rob Stack hizo un comentario,

    Hi everyone, another new recipe to end the week! This give you a query that shows solved ticket trends by assignee name. Solved ticket trends by assignee

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    Rob Stack hizo un comentario,

    Hi IT Support, thanks for the question. Yes, you can do this using the paste keystroke: For Apple Mac: Command+v For Windows: CTRL+v For reference, see this article: https://support.zendesk.com/hc...

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    Rob Stack hizo un comentario,

    Hi Jahn, thanks for the question. There isn't a way of combining the results from two datasets in one query. However, a workaround could be to create a query for each dataset and put them on the sa...

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    Rob Stack hizo un comentario,

    Hi Mukesh, thanks for the question! There isn't currently a way to add multiple queries to a dashboard widget. It's a great suggestion though and I'd encourage you to post this on our feedback foru...

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    Rob Stack hizo un comentario,

    Hi everyone, another new recipe is out today. This one demonstrates a really clever way of using Explore's powerful string manipulations to get your ticket tags looking just how you want them. Exp...

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    Rob Stack creó una publicación,

    Some basic tips for migrating reports from Insights to Explore

    Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up working on documentation for Explore and my aim is to make it as easy for you to l...

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    Rob Stack hizo un comentario,

    Hi Spencer, there isn't currently a way of doing what you need, but I agree that having a way of grouping custom metrics and attributes is a great idea. This would be a good request for our feedbac...

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    Rob Stack hizo un comentario,

    Hi Lengow Academy, I'm glad you liked the article! Thanks for the question. One option you have is to create a sandbox which is a test environment. This can give your agents a chance to practice an...